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:where([role=\"tablist\"],[role=\"toolbar\"],[hidden],button,.nx-theme-toggle,.nx-live-slot){display:none}#nxe-n28t4sfq.nxe img{max-width:100%;height:auto}<\/style><svg class=\"nx-defs\" aria-hidden=\"true\" focusable=\"false\" width=\"0\" height=\"0\"><defs><linearGradient id=\"nx-gi\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0\" class=\"nx-gi-a\"\/><stop offset=\"0.55\" class=\"nx-gi-b\"\/><stop offset=\"1\" class=\"nx-gi-c\"\/><\/linearGradient><linearGradient id=\"nx-giu\" gradientUnits=\"userSpaceOnUse\" x1=\"0\" y1=\"0\" x2=\"800\" y2=\"0\"><stop offset=\"0\" class=\"nx-gi-a\"\/><stop offset=\"0.55\" class=\"nx-gi-b\"\/><stop offset=\"1\" class=\"nx-gi-c\"\/><\/linearGradient><linearGradient id=\"nx-gp\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0\" class=\"nx-gp-a\"\/><stop offset=\"1\" class=\"nx-gp-b\"\/><\/linearGradient><\/defs><\/svg><section class=\"nx-hero\" data-layout=\"desk\" aria-labelledby=\"nx-title-1\"><div class=\"nx-container\"><div class=\"nx-theme-toggle\" role=\"group\" aria-label=\"Appearance of this page\" hidden><button type=\"button\" data-mode=\"light\" aria-pressed=\"false\">Light<\/button><button type=\"button\" data-mode=\"dark\" aria-pressed=\"false\">Dark<\/button><button type=\"button\" data-mode=\"auto\" aria-pressed=\"true\">Auto<\/button><\/div><div class=\"nx-folio\" aria-label=\"Document reference\"><strong>G-P04 \u00b7 DESK \u00b7 contact<\/strong>GCRI dossier \u00b7 service level R0<\/div><div class=\"nx-hero-grid\"><div class=\"nx-hero-text\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">GCRI<\/span><span class=\"nx-eyebrow\" aria-hidden=\"true\">\u00b7<\/span><span class=\"nx-eyebrow\">Critical Infrastructure<\/span><span class=\"nx-eyebrow\" aria-hidden=\"true\">\u00b7<\/span><span class=\"nx-eyebrow\">In development<\/span><\/div><div class=\"nx-accent-row\"><span class=\"nx-accent-rule\" aria-hidden=\"true\"><\/span><span>Service desk<\/span><\/div><h1 id=\"nx-title-1\" class=\"nx-hero-title\">Contact the specialist team<\/h1><p class=\"nx-tagline\">How to reach the team responsible for Critical Infrastructure, what to send and what happens next. The acknowledgement gives a reference and names the next step; no message creates membership, a role or a commitment.<\/p><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"https:\/\/therisk.global\/critical-infrastructure\/contact\/\">Make an enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a class=\"nx-btn\" data-variant=\"secondary\" href=\"https:\/\/therisk.global\/critical-infrastructure\/\">Back to Critical Infrastructure<\/a><\/div><dl class=\"nx-facts\"><div><dt class=\"nx-eyebrow\">Publisher<\/dt><dd>The Global Centre for Risk and Innovation<\/dd><\/div><div><dt class=\"nx-eyebrow\">Field<\/dt><dd>Critical infrastructure, Cities and built environment<\/dd><\/div><\/dl><\/div><div class=\"nx-hero-panel\"><div class=\"nx-desk\"><div class=\"nx-desk-head\"><span class=\"nx-eyebrow\"><strong>Critical Infrastructure desk<\/strong><\/span><span class=\"nx-eyebrow\">Service level R0: information and enquiries<\/span><\/div><dl><div><dt>Platform enquiries<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Critical%20Infrastructure%3A%20enquiry\">contact@therisk.global<\/a><\/dd><\/div><div><dt>Corrections and concerns<\/dt><dd><a class=\"nx-link\" href=\"mailto:integrity@therisk.global?subject=Critical%20Infrastructure%3A%20correction\">integrity@therisk.global<\/a><\/dd><\/div><div><dt>Country and regional programmes<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Critical%20Infrastructure%3A%20programme\">contact@therisk.global<\/a><\/dd><\/div><div><dt>Privacy and data rights<\/dt><dd><a class=\"nx-link\" href=\"mailto:privacy@therisk.global?subject=Critical%20Infrastructure%3A%20privacy\">privacy@therisk.global<\/a><\/dd><\/div><div><dt>Media<\/dt><dd><a class=\"nx-link\" href=\"mailto:media@therisk.global?subject=Critical%20Infrastructure%3A%20media\">media@therisk.global<\/a><\/dd><\/div><div><dt>Publisher<\/dt><dd><a class=\"nx-link\" href=\"https:\/\/therisk.global\/contact-us\/\">GCRI contact routes<\/a><\/dd><\/div><\/dl><\/div><\/div><\/div><\/div><\/section> <nav class=\"nx-index-strip\" data-nx-spy=\"true\" aria-label=\"On this page\"><div class=\"nx-container\"><a href=\"#nx-sec-routes\"><span>01<\/span>Choose the matter, and write to the\u2026<\/a><a href=\"#nx-sec-pg-useful-enquiry\"><span>02<\/span>What helps a infrastructure enquiry\u2026<\/a><a href=\"#nx-s-4-sec\"><span>03<\/span>The enquiry as a run graph<\/a><a href=\"#nx-sec-response\"><span>04<\/span>What happens after you write<\/a><a href=\"#nx-sec-include\"><span>05<\/span>What to include, and what not to<\/a><a href=\"#nx-sec-pg-sources\"><span>06<\/span>Where this page's references lead<\/a><a href=\"#nx-s-8-sec\"><span>07<\/span>Questions and answers<\/a><\/div><\/nav> <section id=\"nx-sec-routes\" class=\"nx-section\" data-hue=\"infrastructure\" data-variant=\"stack\" aria-labelledby=\"nx-s-2\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">01<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Routes<\/span><\/div><h2 id=\"nx-s-2\" class=\"nx-section-title\">Choose the matter, and write to the right desk.<\/h2><p class=\"nx-lede\">Every route names its address, the first outcome and who handles it. Compose opens your email with a short brief, so the first message carries what the desk needs.<\/p><\/div><div class=\"nx-section-body\"><div class=\"nx-router\" data-nx-tabs=\"true\" data-active=\"field\"><div class=\"nx-tablist nx-router-list\" role=\"tablist\" aria-orientation=\"vertical\" aria-label=\"Choose your matter\"><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g-p04-desk-tab-field\" aria-controls=\"nx-g-p04-desk-panel-field\" aria-selected=\"true\" data-key=\"field\"><span class=\"nx-router-n\">01<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Researchers and practitioners<\/span><span class=\"nx-router-title\">A question about the platform or its field<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g-p04-desk-tab-programme\" aria-controls=\"nx-g-p04-desk-panel-programme\" aria-selected=\"false\" data-key=\"programme\"><span class=\"nx-router-n\">02<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Governments and agencies<\/span><span class=\"nx-router-title\">A country, basin or sector programme<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g-p04-desk-tab-correction\" aria-controls=\"nx-g-p04-desk-panel-correction\" aria-selected=\"false\" data-key=\"correction\"><span class=\"nx-router-n\">03<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Anyone<\/span><span class=\"nx-router-title\">A correction or a concern<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g-p04-desk-tab-media\" aria-controls=\"nx-g-p04-desk-panel-media\" aria-selected=\"false\" data-key=\"media\"><span class=\"nx-router-n\">04<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Media<\/span><span class=\"nx-router-title\">An interview, a quote or a figure<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g-p04-desk-tab-privacy\" aria-controls=\"nx-g-p04-desk-panel-privacy\" aria-selected=\"false\" data-key=\"privacy\"><span class=\"nx-router-n\">05<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Data subjects<\/span><span class=\"nx-router-title\">Privacy and data rights<\/span><\/span><\/button><\/div><div class=\"nx-router-panels\"><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g-p04-desk-panel-field\" aria-labelledby=\"nx-g-p04-desk-tab-field\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"20\" height=\"16\" x=\"2\" y=\"4\" rx=\"2\"\/><path d=\"m22 7-8.97 5.7a1.94 1.94 0 0 1-2.06 0L2 7\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 01 \u00b7 Researchers and practitioners<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">A question about the platform or its field<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Critical%20Infrastructure%3A%20enquiry\">contact@therisk.global<\/a>. The acknowledgement gives a reference and names the next step.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Critical%20Infrastructure%3A%20enquiry\">contact@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>an answer or a referral<\/dd><\/div><div><dt>Handled<\/dt><dd>No fee at R0<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:contact@therisk.global?subject=Critical%20Infrastructure%3A%20enquiry&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g-p04-desk-panel-programme\" aria-labelledby=\"nx-g-p04-desk-tab-programme\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" x2=\"21\" y1=\"22\" y2=\"22\"\/><line x1=\"6\" x2=\"6\" y1=\"18\" y2=\"11\"\/><line x1=\"10\" x2=\"10\" y1=\"18\" y2=\"11\"\/><line x1=\"14\" x2=\"14\" y1=\"18\" y2=\"11\"\/><line x1=\"18\" x2=\"18\" y1=\"18\" y2=\"11\"\/><polygon points=\"12 2 20 7 4 7\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 02 \u00b7 Governments and agencies<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">A country, basin or sector programme<\/h3><p class=\"nx-p nx-mt-2\">Programme enquiries go through the Consortium Secretariat at <a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Critical%20Infrastructure%3A%20programme\">contact@therisk.global<\/a>.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Critical%20Infrastructure%3A%20programme\">contact@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>a scoping dialogue<\/dd><\/div><div><dt>Handled<\/dt><dd>The owner keeps its authority<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:contact@therisk.global?subject=Critical%20Infrastructure%3A%20programme&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g-p04-desk-panel-correction\" aria-labelledby=\"nx-g-p04-desk-tab-correction\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a9 9 0 0 0-9-9 9.75 9.75 0 0 0-6.74 2.74L3 8\"\/><path d=\"M3 3v5h5\"\/><path d=\"M3 12a9 9 0 0 0 9 9 9.75 9.75 0 0 0 6.74-2.74L21 16\"\/><path d=\"M16 16h5v5\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 03 \u00b7 Anyone<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">A correction or a concern<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:integrity@therisk.global?subject=Critical%20Infrastructure%3A%20correction\">integrity@therisk.global<\/a> or use <a class=\"nx-link\" href=\"https:\/\/therisk.global\/critical-infrastructure\/trust\/corrections\/\">corrections and concerns<\/a>. A correction is a new version with its history, never a silent edit.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:integrity@therisk.global?subject=Critical%20Infrastructure%3A%20correction\">integrity@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>an acknowledged report<\/dd><\/div><div><dt>Handled<\/dt><dd>Reviewed by someone not involved in the work<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:integrity@therisk.global?subject=Critical%20Infrastructure%3A%20correction&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g-p04-desk-panel-media\" aria-labelledby=\"nx-g-p04-desk-tab-media\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 22h16a2 2 0 0 0 2-2V4a2 2 0 0 0-2-2H8a2 2 0 0 0-2 2v16a2 2 0 0 1-2 2Zm0 0a2 2 0 0 1-2-2v-9c0-1.1.9-2 2-2h2\"\/><path d=\"M18 14h-8\"\/><path d=\"M15 18h-5\"\/><path d=\"M10 6h8v4h-8V6Z\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 04 \u00b7 Media<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">An interview, a quote or a figure<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:media@therisk.global?subject=Critical%20Infrastructure%3A%20media\">media@therisk.global<\/a>. Figures are quoted with their evidence label and their limits.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:media@therisk.global?subject=Critical%20Infrastructure%3A%20media\">media@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>a named contact<\/dd><\/div><div><dt>Handled<\/dt><dd>Illustrations are not findings<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:media@therisk.global?subject=Critical%20Infrastructure%3A%20media&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g-p04-desk-panel-privacy\" aria-labelledby=\"nx-g-p04-desk-tab-privacy\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"18\" height=\"11\" x=\"3\" y=\"11\" rx=\"2\" ry=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 05 \u00b7 Data subjects<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">Privacy and data rights<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:privacy@therisk.global?subject=Critical%20Infrastructure%3A%20privacy\">privacy@therisk.global<\/a>. Personal data is used to answer you and run the community, and is not shared for marketing.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:privacy@therisk.global?subject=Critical%20Infrastructure%3A%20privacy\">privacy@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>confirmation of the request<\/dd><\/div><div><dt>Handled<\/dt><dd>Export and erasure on request<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:privacy@therisk.global?subject=Critical%20Infrastructure%3A%20privacy&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"nx-live-slot\" data-nxf-slot=\"agent\" data-nxf-kind=\"agent\" data-nxf-resource=\"nexus:\/\/gcri\/G-P04\/contact\/#agent\" data-nxf-title=\"Ask about this platform\" data-nxf-height=\"620\" hidden><\/div><section id=\"nx-sec-pg-useful-enquiry\" class=\"nx-section\" data-hue=\"infrastructure\" data-tone=\"alt\" data-variant=\"band\" aria-labelledby=\"nx-s-3\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">02<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">A useful enquiry<\/span><\/div><h2 id=\"nx-s-3\" class=\"nx-section-title\">What helps a infrastructure enquiry get a useful answer.<\/h2><\/div><div class=\"nx-section-body\"><ul class=\"nx-list\"><li>The infrastructure sector and region.<\/li><li>The decision: designation, investment, restoration or standards.<\/li><li>Data you can share and its terms.<\/li><li>Security constraints.<\/li><\/ul><\/div><\/div><\/section><div class=\"nx-live-slot\" data-nxf-slot=\"workflow\" data-nxf-kind=\"workflow\" data-nxf-resource=\"nexus:\/\/gcri\/G-P04\/contact\/#workflow\" data-nxf-title=\"Your enquiry\" data-nxf-height=\"520\" hidden><\/div><section id=\"nx-s-4-sec\" class=\"nx-section\" data-hue=\"infrastructure\" aria-labelledby=\"nx-s-4\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">03<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Canvas<\/span><\/div><h2 id=\"nx-s-4\" class=\"nx-section-title\">The enquiry as a run graph.<\/h2><\/div><div class=\"nx-section-body\"><div class=\"nx-canvas-wrap\"><div class=\"nx-plate\" data-wide=\"true\"><div class=\"nx-plate-label\"><span class=\"nx-eyebrow\"><strong>Canvas<\/strong> \u00b7 the enquiry as a run graph<\/span><span class=\"nx-eyebrow\">Design, not a record<\/span><\/div><div class=\"nx-figure-frame\" data-scene=\"true\"><svg class=\"nx-figure nx-ui nx-dag\" viewBox=\"0 0 1200 564\" data-nx-dag=\"true\" data-w=\"1200\" data-h=\"564\" role=\"img\" aria-labelledby=\"nx-dag-g-p04-enquiry-t nx-dag-g-p04-enquiry-d\" data-nx-z=\"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\"><title id=\"nx-dag-g-p04-enquiry-t\">What happens after you write to Critical Infrastructure<\/title><desc id=\"nx-dag-g-p04-enquiry-d\">An enquiry is acknowledged with a reference, routed to the responsible team, answered or referred, and closed on record. No step creates membership, a role, a contract or a commitment. Design of the service path, not a record.<\/desc><\/svg><\/div><\/div><p class=\"nx-caption\"><strong>Fig.<\/strong><span>What happens to an enquiry, from first message to close. Design, not a record; no step creates membership.<\/span><\/p><\/div><\/div><\/div><\/section><section id=\"nx-sec-response\" class=\"nx-section\" data-hue=\"infrastructure\" data-tone=\"alt\" aria-labelledby=\"nx-s-5\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">04<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Response<\/span><\/div><h2 id=\"nx-s-5\" class=\"nx-section-title\">What happens after you write.<\/h2><p class=\"nx-lede\">Four stages, each held by a named team and each leaving a record. The service level is R0: information and enquiries.<\/p><\/div><div class=\"nx-section-body\"><ol class=\"nx-steps\"><li><span class=\"nx-steps-n\">01<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Received<\/h3><p class=\"nx-p\">An acknowledgement with a reference.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The receiving desk<\/dd><\/div><div><dt>Record<\/dt><dd>Reference and date<\/dd><\/div><\/dl><\/li><li><span class=\"nx-steps-n\">02<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Routed<\/h3><p class=\"nx-p\">The name of the team that holds your enquiry and the next step.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The responsible team<\/dd><\/div><div><dt>Record<\/dt><dd>Route and owner<\/dd><\/div><\/dl><\/li><li><span class=\"nx-steps-n\">03<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Answered or referred<\/h3><p class=\"nx-p\">An answer, a conversation, or a referral to the institution that can act.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The responsible team<\/dd><\/div><div><dt>Record<\/dt><dd>Outcome, with its limits<\/dd><\/div><\/dl><\/li><li><span class=\"nx-steps-n\">04<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Closed on record<\/h3><p class=\"nx-p\">A closing note. A correction becomes a new version with its history.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The receiving desk<\/dd><\/div><div><dt>Record<\/dt><dd>Closure, never a silent edit<\/dd><\/div><\/dl><\/li><\/ol><\/div><\/div><\/section><section id=\"nx-sec-include\" class=\"nx-section\" data-hue=\"infrastructure\" data-variant=\"stack\" aria-labelledby=\"nx-s-6\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">05<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Enquiry<\/span><\/div><h2 id=\"nx-s-6\" class=\"nx-section-title\">What to include, and what not to.<\/h2><\/div><div class=\"nx-section-body\"><div class=\"nx-cells\" data-cols=\"4\"><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M17 18a2 2 0 0 0-2-2H9a2 2 0 0 0-2 2\"\/><rect width=\"18\" height=\"18\" x=\"3\" y=\"4\" rx=\"2\"\/><circle cx=\"12\" cy=\"10\" r=\"2\"\/><line x1=\"8\" x2=\"8\" y1=\"2\" y2=\"4\"\/><line x1=\"16\" x2=\"16\" y1=\"2\" y2=\"4\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Who<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">Who you are<\/h3><p class=\"nx-p nx-mt-1\">Your name, institution and role, and the capacity in which you write.<\/p><\/div><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 10c0 6-8 12-8 12s-8-6-8-12a8 8 0 0 1 16 0Z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Where<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">What and where<\/h3><p class=\"nx-p nx-mt-1\">The question, and the country, basin, sector or institution it concerns.<\/p><\/div><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><circle cx=\"12\" cy=\"12\" r=\"6\"\/><circle cx=\"12\" cy=\"12\" r=\"2\"\/><\/svg><\/span><span class=\"nx-eyebrow\">What<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">What you need<\/h3><p class=\"nx-p nx-mt-1\">Information, a conversation, a correction, a referral or a programme discussion.<\/p><\/div><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"18\" height=\"11\" x=\"3\" y=\"11\" rx=\"2\" ry=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Not<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">What to leave out<\/h3><p class=\"nx-p nx-mt-1\">Confidential or sensitive personal information, unpublished data, anything under embargo. Ask for a secure route first.<\/p><\/div><\/div><p class=\"nx-note nx-mt-3\">An enquiry receives a reference and a named next step. It does not create membership, a role, an assignment, a contract or a commitment of any kind.<\/p><\/div><\/div><\/section><section id=\"nx-sec-pg-sources\" class=\"nx-section\" data-hue=\"infrastructure\" data-tone=\"alt\" data-variant=\"band\" aria-labelledby=\"nx-s-7\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">06<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Sources<\/span><\/div><h2 id=\"nx-s-7\" class=\"nx-section-title\">Where this page's references lead.<\/h2><p class=\"nx-lede\">The bodies and documents this page is read against. Status and editions change; each link goes to the issuing body.<\/p><\/div><div class=\"nx-section-body\"><ul class=\"nx-list\" data-nav=\"true\"><li><a class=\"nx-link\" href=\"https:\/\/eur-lex.europa.eu\/eli\/dir\/2022\/2557\/oj\" target=\"_blank\" rel=\"noopener\"><span>EU Critical Entities Resilience Directive (EU) 2022\/2557<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><li><a class=\"nx-link\" href=\"https:\/\/www.iso.org\/standard\/75106.html\" target=\"_blank\" rel=\"noopener\"><span>ISO 22301:2019 Business continuity management systems (ISO)<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><li><a class=\"nx-link\" href=\"https:\/\/www.undrr.org\/publication\/principles-resilient-infrastructure\" target=\"_blank\" rel=\"noopener\"><span>UNDRR Principles for Resilient Infrastructure<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><li><a class=\"nx-link\" href=\"https:\/\/www.undrr.org\/publication\/sendai-framework-disaster-risk-reduction-2015-2030\" target=\"_blank\" rel=\"noopener\"><span>Sendai Framework for Disaster Risk Reduction 2015-2030 (UNDRR)<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><\/ul><\/div><\/div><\/section><section id=\"nx-s-8-sec\" class=\"nx-section\" data-hue=\"infrastructure\" aria-labelledby=\"nx-s-8\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">07<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Questions<\/span><\/div><h2 id=\"nx-s-8\" class=\"nx-section-title\">Questions and answers.<\/h2><\/div><div class=\"nx-section-body\"><div class=\"nx-faq\"><details><summary>Is there an office for this platform?<\/summary><div class=\"nx-answer\">No separate office. The platform is published by The Global Centre for Risk and Innovation (GCRI); see <a class=\"nx-link\" href=\"https:\/\/therisk.global\/contact-us\/\">GCRI contact routes<\/a>.<\/div><\/details><details><summary>How long does an answer take?<\/summary><div class=\"nx-answer\">The acknowledgement names the next step and who holds it. The service level is R0: information and enquiries; no response time is promised beyond that.<\/div><\/details><details><summary>Can I send data or documents?<\/summary><div class=\"nx-answer\">Not in a first message. Ask for a secure route; data is only received under stated terms and never republished.<\/div><\/details><details><summary>Who reads my message?<\/summary><div class=\"nx-answer\">The GCRI secretariat routes it to the responsible team. Personal data is used to answer you and is not shared for marketing; see <a class=\"nx-link\" href=\"https:\/\/therisk.global\/critical-infrastructure\/trust\/\">trust, rights and status<\/a>.<\/div><\/details><\/div><\/div><\/div><\/section><section class=\"nx-section\" data-tone=\"alt\" aria-labelledby=\"nx-rel-9\"><div class=\"nx-container\"><span class=\"nx-eyebrow\">Related<\/span><h2 id=\"nx-rel-9\" class=\"nx-h3 nx-mt-2\">Around Critical Infrastructure.<\/h2><nav class=\"nx-related nx-mt-3\" aria-label=\"Related\"><a href=\"https:\/\/therisk.global\/critical-infrastructure\/about\/\">Mandate and publisher <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/critical-infrastructure\/field\/\">Field overview <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/critical-infrastructure\/research\/\">Research and evidence <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/critical-infrastructure\/innovation\/\">Innovation and practical technology <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/critical-infrastructure\/programmes\/\">Programmes and projects <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/critical-infrastructure\/tools\/\">Data and technical methods <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/critical-infrastructure\/\">Critical Infrastructure home <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/critical-infrastructure\/counterparts\/\">Counterparts across the Consortium <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/\">The Global Centre for Risk and Innovation home <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/trust\/\">GCRI governance and trust <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/nav><\/div><\/section><section class=\"nx-closing\" aria-labelledby=\"nx-close-10\"><div class=\"nx-container\"><span class=\"nx-eyebrow\">Critical Infrastructure<\/span><h2 id=\"nx-close-10\" class=\"nx-section-title\">Bring your expertise to this field.<\/h2><p class=\"nx-lede\">The current service level is R0: information and enquiries. An enquiry receives a reference and names the next step; applications, payments, compute allocations and registrations open only when their team, terms and review capacity exist.<\/p><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:contact@therisk.global?subject=Critical%20Infrastructure%3A%20Contact%20the%20specialist%20team\">Write to the team <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a class=\"nx-btn\" data-variant=\"secondary\" href=\"https:\/\/therisk.global\/critical-infrastructure\/contact\/\">See all contact routes<\/a><\/div><\/div><\/section><\/div><\/div><script class=\"_iub_cs_skip\">window.__nxMount ? window.__nxMount(document.currentScript) : null;<\/script>\n\n\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"FAQPage\",\"@id\":\"https:\/\/therisk.global\/critical-infrastructure\/contact\/#faq\",\"isPartOf\":{\"@id\":\"https:\/\/therisk.global\/critical-infrastructure\/contact\/#webpage\"},\"inLanguage\":\"en\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is there an office for this platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No separate office. 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Personal data is used to answer you and is not shared for marketing; see trust, rights and status .\"}}]}]}<\/script>\n\n<!-- nx-rev:e8bd30c43e790811 -->","protected":false},"excerpt":{"rendered":"<p>LightDarkAuto G-P04 \u00b7 DESK \u00b7 contactGCRI dossier \u00b7 service level R0 GCRI\u00b7Critical Infrastructure\u00b7In development Service desk Contact the specialist team How to reach the team responsible for Critical Infrastructure, what &hellip; <a href=\"https:\/\/therisk.global\/critical-infrastructure\/contact\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Contact the specialist team&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":520,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_buddyx_sub_header_visibility":"","_buddyx_sub_header_title_visibility":"","_hide_show_side_panel":"","_buddyxpro_page_sidebar":"","_buddyxpro_page_disable_header":"","_buddyxpro_page_disable_footer":"","_buddyxpro_page_content_width":"","_buddyxpro_page_header_style":"","_buddyxpro_page_color_mode":"","_buddyxpro_page_loader":"","footnotes":""},"class_list":["post-38","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/therisk.global\/critical-infrastructure\/wp-json\/wp\/v2\/pages\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/therisk.global\/critical-infrastructure\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/therisk.global\/critical-infrastructure\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/therisk.global\/critical-infrastructure\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/therisk.global\/critical-infrastructure\/wp-json\/wp\/v2\/comments?post=38"}],"version-history":[{"count":2,"href":"https:\/\/therisk.global\/critical-infrastructure\/wp-json\/wp\/v2\/pages\/38\/revisions"}],"predecessor-version":[{"id":151,"href":"https:\/\/therisk.global\/critical-infrastructure\/wp-json\/wp\/v2\/pages\/38\/revisions\/151"}],"wp:attachment":[{"href":"https:\/\/therisk.global\/critical-infrastructure\/wp-json\/wp\/v2\/media?parent=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}