{"id":63,"date":"2026-10-17T11:10:57","date_gmt":"2026-10-17T11:10:57","guid":{"rendered":"https:\/\/therisk.global\/digital-public-infrastructure\/?page_id=63"},"modified":"2026-10-17T11:10:57","modified_gmt":"2026-10-17T11:10:57","slug":"contact","status":"publish","type":"page","link":"https:\/\/therisk.global\/digital-public-infrastructure\/contact\/","title":{"rendered":"Contact the specialist team"},"content":{"rendered":"\n<!-- Nexus network page \u00b7 https:\/\/therisk.global\/digital-public-infrastructure\/contact\/ \u00b7 source template \u00b7 generated by integrations\/wordpress\/network\/build.mjs, never edit this file --><script type=\"text\/x-nexus\" class=\"_iub_cs_skip\" id=\"nxe-mount\" 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:where([role=\"tablist\"],[role=\"toolbar\"],[hidden],button,.nx-theme-toggle,.nx-live-slot){display:none}#nxe-n1gr2kat.nxe img{max-width:100%;height:auto}<\/style><svg class=\"nx-defs\" aria-hidden=\"true\" focusable=\"false\" width=\"0\" height=\"0\"><defs><linearGradient id=\"nx-gi\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0\" class=\"nx-gi-a\"\/><stop offset=\"0.55\" class=\"nx-gi-b\"\/><stop offset=\"1\" class=\"nx-gi-c\"\/><\/linearGradient><linearGradient id=\"nx-giu\" gradientUnits=\"userSpaceOnUse\" x1=\"0\" y1=\"0\" x2=\"800\" y2=\"0\"><stop offset=\"0\" class=\"nx-gi-a\"\/><stop offset=\"0.55\" class=\"nx-gi-b\"\/><stop offset=\"1\" class=\"nx-gi-c\"\/><\/linearGradient><linearGradient id=\"nx-gp\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0\" class=\"nx-gp-a\"\/><stop offset=\"1\" class=\"nx-gp-b\"\/><\/linearGradient><\/defs><\/svg><section class=\"nx-hero\" data-layout=\"desk\" aria-labelledby=\"nx-title-1\"><div class=\"nx-container\"><div class=\"nx-theme-toggle\" role=\"group\" aria-label=\"Appearance of this page\" hidden><button type=\"button\" data-mode=\"light\" aria-pressed=\"false\">Light<\/button><button type=\"button\" data-mode=\"dark\" aria-pressed=\"false\">Dark<\/button><button type=\"button\" data-mode=\"auto\" aria-pressed=\"true\">Auto<\/button><\/div><div class=\"nx-folio\" aria-label=\"Document reference\"><strong>G-P18 \u00b7 DESK \u00b7 contact<\/strong>GCRI dossier \u00b7 service level R0<\/div><div class=\"nx-hero-grid\"><div class=\"nx-hero-text\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">GCRI<\/span><span class=\"nx-eyebrow\" aria-hidden=\"true\">\u00b7<\/span><span class=\"nx-eyebrow\">Digital Public Infrastructure<\/span><span class=\"nx-eyebrow\" aria-hidden=\"true\">\u00b7<\/span><span class=\"nx-eyebrow\">In development<\/span><\/div><div class=\"nx-accent-row\"><span class=\"nx-accent-rule\" aria-hidden=\"true\"><\/span><span>Service desk<\/span><\/div><h1 id=\"nx-title-1\" class=\"nx-hero-title\">Contact the specialist team<\/h1><p class=\"nx-tagline\">How to reach the team responsible for Digital Public Infrastructure, what to send and what happens next. The acknowledgement gives a reference and names the next step; no message creates membership, a role or a commitment.<\/p><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"https:\/\/therisk.global\/digital-public-infrastructure\/contact\/\">Make an enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a class=\"nx-btn\" data-variant=\"secondary\" href=\"https:\/\/therisk.global\/digital-public-infrastructure\/\">Back to Digital Public Infrastructure<\/a><\/div><dl class=\"nx-facts\"><div><dt class=\"nx-eyebrow\">Publisher<\/dt><dd>The Global Centre for Risk and Innovation<\/dd><\/div><div><dt class=\"nx-eyebrow\">Field<\/dt><dd>Digital public infrastructure, Cyber and digital resilience<\/dd><\/div><\/dl><\/div><div class=\"nx-hero-panel\"><div class=\"nx-desk\"><div class=\"nx-desk-head\"><span class=\"nx-eyebrow\"><strong>Digital Public Infrastructure desk<\/strong><\/span><span class=\"nx-eyebrow\">Service level R0: information and enquiries<\/span><\/div><dl><div><dt>Platform enquiries<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20enquiry\">contact@therisk.global<\/a><\/dd><\/div><div><dt>Corrections and concerns<\/dt><dd><a class=\"nx-link\" href=\"mailto:integrity@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20correction\">integrity@therisk.global<\/a><\/dd><\/div><div><dt>Country and regional programmes<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20programme\">contact@therisk.global<\/a><\/dd><\/div><div><dt>Privacy and data rights<\/dt><dd><a class=\"nx-link\" href=\"mailto:privacy@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20privacy\">privacy@therisk.global<\/a><\/dd><\/div><div><dt>Media<\/dt><dd><a class=\"nx-link\" href=\"mailto:media@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20media\">media@therisk.global<\/a><\/dd><\/div><div><dt>Publisher<\/dt><dd><a class=\"nx-link\" href=\"https:\/\/therisk.global\/contact-us\/\">GCRI contact routes<\/a><\/dd><\/div><\/dl><\/div><\/div><\/div><\/div><\/section> <nav class=\"nx-index-strip\" data-nx-spy=\"true\" aria-label=\"On this page\"><div class=\"nx-container\"><a href=\"#nx-sec-routes\"><span>01<\/span>Choose the matter, and write to the\u2026<\/a><a href=\"#nx-sec-pg-useful-enquiry\"><span>02<\/span>What helps a DPI enquiry get a\u2026<\/a><a href=\"#nx-s-4-sec\"><span>03<\/span>The enquiry as a run graph<\/a><a href=\"#nx-sec-response\"><span>04<\/span>What happens after you write<\/a><a href=\"#nx-sec-include\"><span>05<\/span>What to include, and what not to<\/a><a href=\"#nx-sec-pg-sources\"><span>06<\/span>Where this page's references lead<\/a><a href=\"#nx-s-8-sec\"><span>07<\/span>Questions and answers<\/a><\/div><\/nav> <section id=\"nx-sec-routes\" class=\"nx-section\" data-hue=\"infrastructure\" data-variant=\"stack\" aria-labelledby=\"nx-s-2\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">01<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Routes<\/span><\/div><h2 id=\"nx-s-2\" class=\"nx-section-title\">Choose the matter, and write to the right desk.<\/h2><p class=\"nx-lede\">Every route names its address, the first outcome and who handles it. Compose opens your email with a short brief, so the first message carries what the desk needs.<\/p><\/div><div class=\"nx-section-body\"><div class=\"nx-router\" data-nx-tabs=\"true\" data-active=\"field\"><div class=\"nx-tablist nx-router-list\" role=\"tablist\" aria-orientation=\"vertical\" aria-label=\"Choose your matter\"><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g-p18-desk-tab-field\" aria-controls=\"nx-g-p18-desk-panel-field\" aria-selected=\"true\" data-key=\"field\"><span class=\"nx-router-n\">01<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Researchers and practitioners<\/span><span class=\"nx-router-title\">A question about the platform or its field<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g-p18-desk-tab-programme\" aria-controls=\"nx-g-p18-desk-panel-programme\" aria-selected=\"false\" data-key=\"programme\"><span class=\"nx-router-n\">02<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Governments and agencies<\/span><span class=\"nx-router-title\">A country, basin or sector programme<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g-p18-desk-tab-correction\" aria-controls=\"nx-g-p18-desk-panel-correction\" aria-selected=\"false\" data-key=\"correction\"><span class=\"nx-router-n\">03<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Anyone<\/span><span class=\"nx-router-title\">A correction or a concern<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g-p18-desk-tab-media\" aria-controls=\"nx-g-p18-desk-panel-media\" aria-selected=\"false\" data-key=\"media\"><span class=\"nx-router-n\">04<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Media<\/span><span class=\"nx-router-title\">An interview, a quote or a figure<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g-p18-desk-tab-privacy\" aria-controls=\"nx-g-p18-desk-panel-privacy\" aria-selected=\"false\" data-key=\"privacy\"><span class=\"nx-router-n\">05<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Data subjects<\/span><span class=\"nx-router-title\">Privacy and data rights<\/span><\/span><\/button><\/div><div class=\"nx-router-panels\"><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g-p18-desk-panel-field\" aria-labelledby=\"nx-g-p18-desk-tab-field\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"20\" height=\"16\" x=\"2\" y=\"4\" rx=\"2\"\/><path d=\"m22 7-8.97 5.7a1.94 1.94 0 0 1-2.06 0L2 7\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 01 \u00b7 Researchers and practitioners<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">A question about the platform or its field<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20enquiry\">contact@therisk.global<\/a>. The acknowledgement gives a reference and names the next step.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20enquiry\">contact@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>an answer or a referral<\/dd><\/div><div><dt>Handled<\/dt><dd>No fee at R0<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:contact@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20enquiry&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g-p18-desk-panel-programme\" aria-labelledby=\"nx-g-p18-desk-tab-programme\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" x2=\"21\" y1=\"22\" y2=\"22\"\/><line x1=\"6\" x2=\"6\" y1=\"18\" y2=\"11\"\/><line x1=\"10\" x2=\"10\" y1=\"18\" y2=\"11\"\/><line x1=\"14\" x2=\"14\" y1=\"18\" y2=\"11\"\/><line x1=\"18\" x2=\"18\" y1=\"18\" y2=\"11\"\/><polygon points=\"12 2 20 7 4 7\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 02 \u00b7 Governments and agencies<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">A country, basin or sector programme<\/h3><p class=\"nx-p nx-mt-2\">Programme enquiries go through the Consortium Secretariat at <a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20programme\">contact@therisk.global<\/a>.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20programme\">contact@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>a scoping dialogue<\/dd><\/div><div><dt>Handled<\/dt><dd>The owner keeps its authority<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:contact@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20programme&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g-p18-desk-panel-correction\" aria-labelledby=\"nx-g-p18-desk-tab-correction\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a9 9 0 0 0-9-9 9.75 9.75 0 0 0-6.74 2.74L3 8\"\/><path d=\"M3 3v5h5\"\/><path d=\"M3 12a9 9 0 0 0 9 9 9.75 9.75 0 0 0 6.74-2.74L21 16\"\/><path d=\"M16 16h5v5\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 03 \u00b7 Anyone<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">A correction or a concern<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:integrity@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20correction\">integrity@therisk.global<\/a> or use <a class=\"nx-link\" href=\"https:\/\/therisk.global\/digital-public-infrastructure\/trust\/corrections\/\">corrections and concerns<\/a>. A correction is a new version with its history, never a silent edit.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:integrity@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20correction\">integrity@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>an acknowledged report<\/dd><\/div><div><dt>Handled<\/dt><dd>Reviewed by someone not involved in the work<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:integrity@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20correction&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g-p18-desk-panel-media\" aria-labelledby=\"nx-g-p18-desk-tab-media\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 22h16a2 2 0 0 0 2-2V4a2 2 0 0 0-2-2H8a2 2 0 0 0-2 2v16a2 2 0 0 1-2 2Zm0 0a2 2 0 0 1-2-2v-9c0-1.1.9-2 2-2h2\"\/><path d=\"M18 14h-8\"\/><path d=\"M15 18h-5\"\/><path d=\"M10 6h8v4h-8V6Z\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 04 \u00b7 Media<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">An interview, a quote or a figure<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:media@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20media\">media@therisk.global<\/a>. Figures are quoted with their evidence label and their limits.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:media@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20media\">media@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>a named contact<\/dd><\/div><div><dt>Handled<\/dt><dd>Illustrations are not findings<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:media@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20media&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g-p18-desk-panel-privacy\" aria-labelledby=\"nx-g-p18-desk-tab-privacy\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"18\" height=\"11\" x=\"3\" y=\"11\" rx=\"2\" ry=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 05 \u00b7 Data subjects<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">Privacy and data rights<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:privacy@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20privacy\">privacy@therisk.global<\/a>. Personal data is used to answer you and run the community, and is not shared for marketing.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:privacy@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20privacy\">privacy@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>confirmation of the request<\/dd><\/div><div><dt>Handled<\/dt><dd>Export and erasure on request<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:privacy@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20privacy&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"nx-live-slot\" data-nxf-slot=\"agent\" data-nxf-kind=\"agent\" data-nxf-resource=\"nexus:\/\/gcri\/G-P18\/contact\/#agent\" data-nxf-title=\"Ask about this platform\" data-nxf-height=\"620\" hidden><\/div><section id=\"nx-sec-pg-useful-enquiry\" class=\"nx-section\" data-hue=\"infrastructure\" data-tone=\"alt\" data-variant=\"band\" aria-labelledby=\"nx-s-3\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">02<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">A useful enquiry<\/span><\/div><h2 id=\"nx-s-3\" class=\"nx-section-title\">What helps a DPI enquiry get a useful answer.<\/h2><\/div><div class=\"nx-section-body\"><p class=\"nx-p\">Enquiries come from digital agencies, central banks, regulators and civil society. A useful enquiry names the system, the decision, anonymised data available and rights considerations. Answers draw on <a class=\"nx-link\" href=\"https:\/\/therisk.global\/digital-public-infrastructure\/stem\/digital-identity\/\">digital identity<\/a> and the data spaces and rights topic. No personal data from identity or payment systems should be sent with an enquiry.<\/p><ul class=\"nx-list\"><li>The system concerned.<\/li><li>The decision.<\/li><li>Data available, anonymised.<\/li><li>Rights considerations.<\/li><\/ul><\/div><\/div><\/section><div class=\"nx-live-slot\" data-nxf-slot=\"workflow\" data-nxf-kind=\"workflow\" data-nxf-resource=\"nexus:\/\/gcri\/G-P18\/contact\/#workflow\" data-nxf-title=\"Your enquiry\" data-nxf-height=\"520\" hidden><\/div><section id=\"nx-s-4-sec\" class=\"nx-section\" data-hue=\"infrastructure\" aria-labelledby=\"nx-s-4\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">03<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Canvas<\/span><\/div><h2 id=\"nx-s-4\" class=\"nx-section-title\">The enquiry as a run graph.<\/h2><\/div><div class=\"nx-section-body\"><div class=\"nx-canvas-wrap\"><div class=\"nx-plate\" data-wide=\"true\"><div class=\"nx-plate-label\"><span class=\"nx-eyebrow\"><strong>Canvas<\/strong> \u00b7 the enquiry as a run graph<\/span><span class=\"nx-eyebrow\">Design, not a record<\/span><\/div><div class=\"nx-figure-frame\" data-scene=\"true\"><svg class=\"nx-figure nx-ui nx-dag\" viewBox=\"0 0 1200 564\" data-nx-dag=\"true\" data-w=\"1200\" data-h=\"564\" role=\"img\" aria-labelledby=\"nx-dag-g-p18-enquiry-t nx-dag-g-p18-enquiry-d\" data-nx-z=\"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\"><title id=\"nx-dag-g-p18-enquiry-t\">What happens after you write to Digital Public Infrastructure<\/title><desc id=\"nx-dag-g-p18-enquiry-d\">An enquiry is acknowledged with a reference, routed to the responsible team, answered or referred, and closed on record. No step creates membership, a role, a contract or a commitment. Design of the service path, not a record.<\/desc><\/svg><\/div><\/div><p class=\"nx-caption\"><strong>Fig.<\/strong><span>What happens to an enquiry, from first message to close. Design, not a record; no step creates membership.<\/span><\/p><\/div><\/div><\/div><\/section><section id=\"nx-sec-response\" class=\"nx-section\" data-hue=\"infrastructure\" data-tone=\"alt\" aria-labelledby=\"nx-s-5\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">04<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Response<\/span><\/div><h2 id=\"nx-s-5\" class=\"nx-section-title\">What happens after you write.<\/h2><p class=\"nx-lede\">Four stages, each held by a named team and each leaving a record. The service level is R0: information and enquiries.<\/p><\/div><div class=\"nx-section-body\"><ol class=\"nx-steps\"><li><span class=\"nx-steps-n\">01<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Received<\/h3><p class=\"nx-p\">An acknowledgement with a reference.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The receiving desk<\/dd><\/div><div><dt>Record<\/dt><dd>Reference and date<\/dd><\/div><\/dl><\/li><li><span class=\"nx-steps-n\">02<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Routed<\/h3><p class=\"nx-p\">The name of the team that holds your enquiry and the next step.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The responsible team<\/dd><\/div><div><dt>Record<\/dt><dd>Route and owner<\/dd><\/div><\/dl><\/li><li><span class=\"nx-steps-n\">03<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Answered or referred<\/h3><p class=\"nx-p\">An answer, a conversation, or a referral to the institution that can act.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The responsible team<\/dd><\/div><div><dt>Record<\/dt><dd>Outcome, with its limits<\/dd><\/div><\/dl><\/li><li><span class=\"nx-steps-n\">04<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Closed on record<\/h3><p class=\"nx-p\">A closing note. A correction becomes a new version with its history.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The receiving desk<\/dd><\/div><div><dt>Record<\/dt><dd>Closure, never a silent edit<\/dd><\/div><\/dl><\/li><\/ol><\/div><\/div><\/section><section id=\"nx-sec-include\" class=\"nx-section\" data-hue=\"infrastructure\" data-variant=\"stack\" aria-labelledby=\"nx-s-6\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">05<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Enquiry<\/span><\/div><h2 id=\"nx-s-6\" class=\"nx-section-title\">What to include, and what not to.<\/h2><\/div><div class=\"nx-section-body\"><div class=\"nx-cells\" data-cols=\"4\"><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M17 18a2 2 0 0 0-2-2H9a2 2 0 0 0-2 2\"\/><rect width=\"18\" height=\"18\" x=\"3\" y=\"4\" rx=\"2\"\/><circle cx=\"12\" cy=\"10\" r=\"2\"\/><line x1=\"8\" x2=\"8\" y1=\"2\" y2=\"4\"\/><line x1=\"16\" x2=\"16\" y1=\"2\" y2=\"4\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Who<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">Who you are<\/h3><p class=\"nx-p nx-mt-1\">Your name, institution and role, and the capacity in which you write.<\/p><\/div><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 10c0 6-8 12-8 12s-8-6-8-12a8 8 0 0 1 16 0Z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Where<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">What and where<\/h3><p class=\"nx-p nx-mt-1\">The question, and the country, basin, sector or institution it concerns.<\/p><\/div><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><circle cx=\"12\" cy=\"12\" r=\"6\"\/><circle cx=\"12\" cy=\"12\" r=\"2\"\/><\/svg><\/span><span class=\"nx-eyebrow\">What<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">What you need<\/h3><p class=\"nx-p nx-mt-1\">Information, a conversation, a correction, a referral or a programme discussion.<\/p><\/div><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"18\" height=\"11\" x=\"3\" y=\"11\" rx=\"2\" ry=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Not<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">What to leave out<\/h3><p class=\"nx-p nx-mt-1\">Confidential or sensitive personal information, unpublished data, anything under embargo. Ask for a secure route first.<\/p><\/div><\/div><p class=\"nx-note nx-mt-3\">An enquiry receives a reference and a named next step. It does not create membership, a role, an assignment, a contract or a commitment of any kind.<\/p><\/div><\/div><\/section><section id=\"nx-sec-pg-sources\" class=\"nx-section\" data-hue=\"infrastructure\" data-tone=\"alt\" data-variant=\"stack\" aria-labelledby=\"nx-s-7\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">06<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Sources<\/span><\/div><h2 id=\"nx-s-7\" class=\"nx-section-title\">Where this page's references lead.<\/h2><p class=\"nx-lede\">The bodies and documents this page is read against. Status and editions change; each link goes to the issuing body.<\/p><\/div><div class=\"nx-section-body\"><ul class=\"nx-list\" data-nav=\"true\"><li><a class=\"nx-link\" href=\"https:\/\/id4d.worldbank.org\/principles\" target=\"_blank\" rel=\"noopener\"><span>World Bank ID4D and the Principles on Identification for Sustainable Development<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><li><a class=\"nx-link\" href=\"https:\/\/www.dpi-safeguards.org\/\" target=\"_blank\" rel=\"noopener\"><span>Universal DPI Safeguards Framework (UN Office of the Secretary-General's Envoy on Technology and UNDP)<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><li><a class=\"nx-link\" href=\"https:\/\/www.un.org\/global-digital-compact\/en\" target=\"_blank\" rel=\"noopener\"><span>Global Digital Compact (United Nations)<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><li><a class=\"nx-link\" href=\"https:\/\/www.bis.org\/cpmi\/publ\/d101.htm\" target=\"_blank\" rel=\"noopener\"><span>CPMI-IOSCO Principles for Financial Market Infrastructures (BIS)<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><\/ul><\/div><\/div><\/section><section id=\"nx-s-8-sec\" class=\"nx-section\" data-hue=\"infrastructure\" aria-labelledby=\"nx-s-8\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">07<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Questions<\/span><\/div><h2 id=\"nx-s-8\" class=\"nx-section-title\">Questions and answers.<\/h2><\/div><div class=\"nx-section-body\"><div class=\"nx-faq\"><details><summary>Is there an office for this platform?<\/summary><div class=\"nx-answer\">No separate office. The platform is published by The Global Centre for Risk and Innovation (GCRI); see <a class=\"nx-link\" href=\"https:\/\/therisk.global\/contact-us\/\">GCRI contact routes<\/a>.<\/div><\/details><details><summary>How long does an answer take?<\/summary><div class=\"nx-answer\">The acknowledgement names the next step and who holds it. The service level is R0: information and enquiries; no response time is promised beyond that.<\/div><\/details><details><summary>Can I send data or documents?<\/summary><div class=\"nx-answer\">Not in a first message. Ask for a secure route; data is only received under stated terms and never republished.<\/div><\/details><details><summary>Who reads my message?<\/summary><div class=\"nx-answer\">The GCRI secretariat routes it to the responsible team. Personal data is used to answer you and is not shared for marketing; see <a class=\"nx-link\" href=\"https:\/\/therisk.global\/digital-public-infrastructure\/trust\/\">trust, rights and status<\/a>.<\/div><\/details><\/div><\/div><\/div><\/section><section class=\"nx-section\" data-tone=\"alt\" aria-labelledby=\"nx-rel-9\"><div class=\"nx-container\"><span class=\"nx-eyebrow\">Related<\/span><h2 id=\"nx-rel-9\" class=\"nx-h3 nx-mt-2\">Around Digital Public Infrastructure.<\/h2><nav class=\"nx-related nx-mt-3\" aria-label=\"Related\"><a href=\"https:\/\/therisk.global\/digital-public-infrastructure\/about\/\">Mandate and publisher <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/digital-public-infrastructure\/field\/\">Field overview <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/digital-public-infrastructure\/research\/\">Research and evidence <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/digital-public-infrastructure\/innovation\/\">Innovation and practical technology <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/digital-public-infrastructure\/programmes\/\">Programmes and projects <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/digital-public-infrastructure\/tools\/\">Data and technical methods <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/digital-public-infrastructure\/\">Digital Public Infrastructure home <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/digital-public-infrastructure\/counterparts\/\">Counterparts across the Consortium <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/\">The Global Centre for Risk and Innovation home <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/trust\/\">GCRI governance and trust <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/nav><\/div><\/section><section class=\"nx-closing\" aria-labelledby=\"nx-close-10\"><div class=\"nx-container\"><span class=\"nx-eyebrow\">Digital Public Infrastructure<\/span><h2 id=\"nx-close-10\" class=\"nx-section-title\">Bring your expertise to this field.<\/h2><p class=\"nx-lede\">The current service level is R0: information and enquiries. An enquiry receives a reference and names the next step; applications, payments, compute allocations and registrations open only when their team, terms and review capacity exist.<\/p><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:contact@therisk.global?subject=Digital%20Public%20Infrastructure%3A%20Contact%20the%20specialist%20team\">Write to the team <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a class=\"nx-btn\" data-variant=\"secondary\" href=\"https:\/\/therisk.global\/digital-public-infrastructure\/contact\/\">See all contact routes<\/a><\/div><\/div><\/section><\/div><\/div><script class=\"_iub_cs_skip\">window.__nxMount ? window.__nxMount(document.currentScript) : null;<\/script>\n\n\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"FAQPage\",\"@id\":\"https:\/\/therisk.global\/digital-public-infrastructure\/contact\/#faq\",\"isPartOf\":{\"@id\":\"https:\/\/therisk.global\/digital-public-infrastructure\/contact\/#webpage\"},\"inLanguage\":\"en\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is there an office for this platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No separate office. 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Personal data is used to answer you and is not shared for marketing; see trust, rights and status .\"}}]}]}<\/script>\n\n<!-- nx-rev:b7956a07e2747c32 -->\n<!-- nx-path:\/contact\/ -->","protected":false},"excerpt":{"rendered":"<p>LightDarkAuto G-P18 \u00b7 DESK \u00b7 contactGCRI dossier \u00b7 service level R0 GCRI\u00b7Digital Public Infrastructure\u00b7In development Service desk Contact the specialist team How to reach the team responsible for Digital Public &hellip; <a href=\"https:\/\/therisk.global\/digital-public-infrastructure\/contact\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Contact the specialist team&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":667,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_buddyx_sub_header_visibility":"","_buddyx_sub_header_title_visibility":"","_hide_show_side_panel":"","_buddyxpro_page_sidebar":"","_buddyxpro_page_disable_header":"","_buddyxpro_page_disable_footer":"","_buddyxpro_page_content_width":"","_buddyxpro_page_header_style":"","_buddyxpro_page_color_mode":"","_buddyxpro_page_loader":"","footnotes":""},"class_list":["post-63","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/therisk.global\/digital-public-infrastructure\/wp-json\/wp\/v2\/pages\/63","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/therisk.global\/digital-public-infrastructure\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/therisk.global\/digital-public-infrastructure\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/therisk.global\/digital-public-infrastructure\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/therisk.global\/digital-public-infrastructure\/wp-json\/wp\/v2\/comments?post=63"}],"version-history":[{"count":1,"href":"https:\/\/therisk.global\/digital-public-infrastructure\/wp-json\/wp\/v2\/pages\/63\/revisions"}],"predecessor-version":[{"id":68,"href":"https:\/\/therisk.global\/digital-public-infrastructure\/wp-json\/wp\/v2\/pages\/63\/revisions\/68"}],"wp:attachment":[{"href":"https:\/\/therisk.global\/digital-public-infrastructure\/wp-json\/wp\/v2\/media?parent=63"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}