{"id":2296,"date":"2026-05-31T05:19:22","date_gmt":"2026-05-31T05:19:22","guid":{"rendered":"https:\/\/therisk.global\/nexus-labs\/?page_id=2296"},"modified":"2026-05-31T05:19:26","modified_gmt":"2026-05-31T05:19:26","slug":"support-tickets","status":"publish","type":"page","link":"https:\/\/therisk.global\/nexus-labs\/support-tickets\/","title":{"rendered":"Support Tickets"},"content":{"rendered":"<span class=\"mkb-shortcode-container\"><h2>Open New Guest Ticket<\/h2>Please note, you are creating a support ticket as a guest. You will access the ticket by direct link and receive email notifications on new replies.<form action=\"\"\n                                class=\"mkb-form mkb-create-ticket-form js-mkb-create-ticket\"                >\n\n        <div class=\"js-mkb-form-messages mkb-form-messages\"><\/div><input type=\"hidden\" name=\"action\" value=\"mkb_create_guest_support_ticket\">        <div class=\"mkb-form-row\">                <label for=\"mkb_ticket_title\"><span class=\"mkb-field-label-text\">Ticket Title<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"text\"\n                       id=\"mkb_ticket_title\"\n                       name=\"title\"\n                       value=\"\"\n                     required>\n                <\/div><div class=\"mkb-form-row\">                        <span class=\"mkb-form-columns mkb-form-columns__2col\">\n                            <span class=\"mkb-form-column\">\n                                                <label for=\"mkb_ticket_firstname\"><span class=\"mkb-field-label-text\">First Name<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"text\"\n                       id=\"mkb_ticket_firstname\"\n                       name=\"firstname\"\n                       value=\"\"\n                     required>\n                                            <\/span>\n\n                            <span class=\"mkb-form-column\">\n                                                <label for=\"mkb_ticket_lastname\"><span class=\"mkb-field-label-text\">Last Name<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"text\"\n                       id=\"mkb_ticket_lastname\"\n                       name=\"lastname\"\n                       value=\"\"\n                     required>\n                                            <\/span>\n                        <\/span>\n                        <\/div><div class=\"mkb-form-row\">                <label for=\"mkb_ticket_email\"><span class=\"mkb-field-label-text\">Your Email<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <input type=\"email\"\n                       id=\"mkb_ticket_email\"\n                       name=\"email\"\n                       value=\"\"\n                     required>\n                <\/div><div class=\"mkb-form-row\"><label for=\"mkb_ticket_type\"><span class=\"mkb-field-label-text\">Ticket Type<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <select name=\"mkb_ticket_type\" id=\"mkb_ticket_type\" required>\n                    <option value=\"\">Please, select ticket type<\/option><option value=\"45\">Bug<\/option><option value=\"46\">Feature Request<\/option><option value=\"44\">Question<\/option><\/select><\/div><div class=\"mkb-form-row\">                <label><span class=\"mkb-field-label-text\">Ticket Message<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <span class=\"js-mkb-ticket-message mkb-editor-container mkb-create-ticket-message\" data-placeholder=\"Describe your request in more details\"><\/span>        <div class=\"js-mkb-editor-attachments-section mkb-ticket-attachments-section\">\n            <span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-info\">\n\t\t\t<div class=\"mkb-info__icon\">\n\t\t\t\t<i class=\"fa fa-info-circle fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-info__content\">\n\t\t\t\tMaximum <strong>2<\/strong> file(s), up to <strong>2Mb<\/strong> each. Allowed file types: 3g2, 3gp, 3gp2, 3gpp, 7z, aac, asc, asf, asx, avi, avif, bmp, c, cc, class, css, csv, dfxp, divx, doc, docm, docx, dotm, dotx, flac, flv, gif, gz, gzip, h, heic, heics, heif, heifs, ico, ics, jpe, jpeg, jpg, key, m4a, m4b, m4v, mdb, mid, midi, mka, mkv, mov, mp3, mp4, mpe, mpeg, mpg, mpp, numbers, odb, odc, odf, odg, odp, ods, odt, oga, ogg, ogv, onepkg, onetmp, onetoc, onetoc2, oxps, pages, pdf, png, pot, potm, potx, ppam, pps, ppsm, ppsx, ppt, pptm, pptx, psd, qt, ra, ram, rar, rtf, rtx, sldm, sldx, srt, svg, tar, tif, tiff, tsv, txt, vtt, wav, wax, webm, webp, wm, wma, wmv, wmx, wp, wpd, wri, x-wav, xcf, xla, xlam, xls, xlsb, xlsm, xlsx, xlt, xltm, xltx, xlw, xps, zip\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>            <div class=\"js-mkb-editor-attachments-drop-area mkb-file-upload-drop-area\">\n                <i class=\"mkb-ticket-attachments-bg-icon fa fa-cloud-upload fa-3x\"><\/i>\n\n                <p>Drag n drop files to this area or press button to open file dialog<\/p>\n\n                <div class=\"js-mkb-file-upload-drop-errors mkb-ticket-attachments-drop-errors\"><\/div>\n                                <input type=\"file\"\n                       id=\"mkb_ticket_create_file_upload\"\n                       name=\"mkb_ticket_create_files[]\"\n                       class=\"js-mkb-file-upload-store mkb-file-upload-btn\"\n                       multiple\n                       accept=\".3g2,.3gp,.3gp2,.3gpp,.7z,.aac,.asc,.asf,.asx,.avi,.avif,.bmp,.c,.cc,.class,.css,.csv,.dfxp,.divx,.doc,.docm,.docx,.dotm,.dotx,.flac,.flv,.gif,.gz,.gzip,.h,.heic,.heics,.heif,.heifs,.ico,.ics,.jpe,.jpeg,.jpg,.key,.m4a,.m4b,.m4v,.mdb,.mid,.midi,.mka,.mkv,.mov,.mp3,.mp4,.mpe,.mpeg,.mpg,.mpp,.numbers,.odb,.odc,.odf,.odg,.odp,.ods,.odt,.oga,.ogg,.ogv,.onepkg,.onetmp,.onetoc,.onetoc2,.oxps,.pages,.pdf,.png,.pot,.potm,.potx,.ppam,.pps,.ppsm,.ppsx,.ppt,.pptm,.pptx,.psd,.qt,.ra,.ram,.rar,.rtf,.rtx,.sldm,.sldx,.srt,.svg,.tar,.tif,.tiff,.tsv,.txt,.vtt,.wav,.wax,.webm,.webp,.wm,.wma,.wmv,.wmx,.wp,.wpd,.wri,.x-wav,.xcf,.xla,.xlam,.xls,.xlsb,.xlsm,.xlsx,.xlt,.xltm,.xltx,.xlw,.xps,.zip\"\n                       data-max-files=\"2\"\n                       data-max-file-size=\"2\"\n                >\n                <label class=\"mkb-user-upload-btn mkb-button mkb-button--small\" for=\"mkb_ticket_create_file_upload\">\n                    Upload file(s)                <\/label>\n\n                <a href=\"#\" class=\"js-mkb-file-upload-clear mkb-ticket-attachments-clear\">\n                    Remove files                <\/a>\n                <br>\n                <br>\n                <div class=\"js-mkb-file-upload-preview mkb-file-upload-preview\"><\/div>\n            <\/div>\n        <\/div>\n        <\/div><div class=\"mkb-form-row\">                <input type=\"checkbox\"\n                       id=\"mkb_privacy_accept\"\n                       name=\"privacy_accept\"\n                                         required>\n                <label for=\"mkb_privacy_accept\"><span class=\"mkb-field-label-text\">By creating this ticket, you agree to our <a href=\"#\">Privacy Policy<\/a> and <a href=\"#\">Terms of use<\/a>.<\/span><span class=\"mkb-field-required-dot\">*<\/span><\/label>\n                <\/div>\n        \n        <br\/>\n\n        <input type=\"submit\"\n               class=\"js-mkb-form-submit\"\n               data-progress-label=\"Creating Ticket...\"\n               value=\"Create Ticket\">\n\n                    <a href=\"#\" class=\"js-mkb-ticket-attach-files mkb-ticket-attach-files-button mkb-button mkb-button--secondary\"><i class=\"fa fa-paperclip\"><\/i> Attach file(s)<\/a>\n        \n        <\/form>\n\n        <\/span>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_buddyx_sub_header_visibility":"","_buddyx_sub_header_title_visibility":"","_hide_show_side_panel":"","_buddyxpro_page_sidebar":"","_buddyxpro_page_disable_header":"","_buddyxpro_page_disable_footer":"","_buddyxpro_page_content_width":"","_buddyxpro_page_header_style":"","_buddyxpro_page_color_mode":"","_buddyxpro_page_loader":"","inline_featured_image":false,"footnotes":""},"class_list":["post-2296","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/pages\/2296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/comments?post=2296"}],"version-history":[{"count":0,"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/pages\/2296\/revisions"}],"wp:attachment":[{"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/media?parent=2296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}