{"id":2398,"date":"2026-10-14T08:00:17","date_gmt":"2026-10-14T08:00:17","guid":{"rendered":"https:\/\/therisk.global\/nexus-labs\/?page_id=2398"},"modified":"2026-10-17T09:53:58","modified_gmt":"2026-10-17T09:53:58","slug":"contact","status":"publish","type":"page","link":"https:\/\/therisk.global\/nexus-labs\/contact\/","title":{"rendered":"Contact and support"},"content":{"rendered":"\n<!-- Nexus network page \u00b7 https:\/\/therisk.global\/nexus-labs\/contact\/ \u00b7 source template \u00b7 generated by integrations\/wordpress\/network\/build.mjs, never edit this file --><script type=\"text\/x-nexus\" class=\"_iub_cs_skip\" id=\"nxe-mount\" 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:where([role=\"tablist\"],[role=\"toolbar\"],[hidden],button,.nx-theme-toggle,.nx-live-slot){display:none}#nxe-n2a3oi9f.nxe img{max-width:100%;height:auto}<\/style><svg class=\"nx-defs\" aria-hidden=\"true\" focusable=\"false\" width=\"0\" height=\"0\"><defs><linearGradient id=\"nx-gi\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0\" class=\"nx-gi-a\"\/><stop offset=\"0.55\" class=\"nx-gi-b\"\/><stop offset=\"1\" class=\"nx-gi-c\"\/><\/linearGradient><linearGradient id=\"nx-giu\" gradientUnits=\"userSpaceOnUse\" x1=\"0\" y1=\"0\" x2=\"800\" y2=\"0\"><stop offset=\"0\" class=\"nx-gi-a\"\/><stop offset=\"0.55\" class=\"nx-gi-b\"\/><stop offset=\"1\" class=\"nx-gi-c\"\/><\/linearGradient><linearGradient id=\"nx-gp\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\"><stop offset=\"0\" class=\"nx-gp-a\"\/><stop offset=\"1\" class=\"nx-gp-b\"\/><\/linearGradient><\/defs><\/svg><section class=\"nx-hero\" data-layout=\"desk\" aria-labelledby=\"nx-title-1\"><div class=\"nx-container\"><div class=\"nx-theme-toggle\" role=\"group\" aria-label=\"Appearance of this page\" hidden><button type=\"button\" data-mode=\"light\" aria-pressed=\"false\">Light<\/button><button type=\"button\" data-mode=\"dark\" aria-pressed=\"false\">Dark<\/button><button type=\"button\" data-mode=\"auto\" aria-pressed=\"true\">Auto<\/button><\/div><div class=\"nx-folio\" aria-label=\"Document reference\"><strong>G08 \u00b7 DESK \u00b7 contact<\/strong>GCRI dossier \u00b7 service level R0<\/div><div class=\"nx-hero-grid\"><div class=\"nx-hero-text\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">GCRI<\/span><span class=\"nx-eyebrow\" aria-hidden=\"true\">\u00b7<\/span><span class=\"nx-eyebrow\">Nexus Labs<\/span><span class=\"nx-eyebrow\" aria-hidden=\"true\">\u00b7<\/span><span class=\"nx-eyebrow\">Established<\/span><\/div><div class=\"nx-accent-row\"><span class=\"nx-accent-rule\" aria-hidden=\"true\"><\/span><span>Service desk<\/span><\/div><h1 id=\"nx-title-1\" class=\"nx-hero-title\">Contact and support<\/h1><p class=\"nx-tagline\">How to reach the team responsible for Nexus Labs, what to send and what happens next. The acknowledgement gives a reference and names the next step; no message creates membership, a role or a commitment.<\/p><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"https:\/\/therisk.global\/nexus-labs\/contact\/\">Make an enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a class=\"nx-btn\" data-variant=\"secondary\" href=\"https:\/\/therisk.global\/nexus-labs\/\">Back to Nexus Labs<\/a><\/div><dl class=\"nx-facts\"><div><dt class=\"nx-eyebrow\">Publisher<\/dt><dd>The Global Centre for Risk and Innovation<\/dd><\/div><div><dt class=\"nx-eyebrow\">Field<\/dt><dd>Research and evidence, Methods and modelling, Innovation<\/dd><\/div><\/dl><\/div><div class=\"nx-hero-panel\"><div class=\"nx-desk\"><div class=\"nx-desk-head\"><span class=\"nx-eyebrow\"><strong>Nexus Labs desk<\/strong><\/span><span class=\"nx-eyebrow\">Service level R0: information and enquiries<\/span><\/div><dl><div><dt>Platform enquiries<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Nexus%20Labs%3A%20enquiry\">contact@therisk.global<\/a><\/dd><\/div><div><dt>Corrections and concerns<\/dt><dd><a class=\"nx-link\" href=\"mailto:integrity@therisk.global?subject=Nexus%20Labs%3A%20correction\">integrity@therisk.global<\/a><\/dd><\/div><div><dt>Country and regional programmes<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Nexus%20Labs%3A%20programme\">contact@therisk.global<\/a><\/dd><\/div><div><dt>Privacy and data rights<\/dt><dd><a class=\"nx-link\" href=\"mailto:privacy@therisk.global?subject=Nexus%20Labs%3A%20privacy\">privacy@therisk.global<\/a><\/dd><\/div><div><dt>Media<\/dt><dd><a class=\"nx-link\" href=\"mailto:media@therisk.global?subject=Nexus%20Labs%3A%20media\">media@therisk.global<\/a><\/dd><\/div><div><dt>Publisher<\/dt><dd><a class=\"nx-link\" href=\"https:\/\/therisk.global\/contact-us\/\">GCRI contact routes<\/a><\/dd><\/div><\/dl><\/div><\/div><\/div><\/div><\/section> <nav class=\"nx-index-strip\" data-nx-spy=\"true\" aria-label=\"On this page\"><div class=\"nx-container\"><a href=\"#nx-sec-routes\"><span>01<\/span>Choose the matter, and write to the\u2026<\/a><a href=\"#nx-sec-pg-useful-enquiry\"><span>02<\/span>What helps a laboratory enquiry get\u2026<\/a><a href=\"#nx-s-4-sec\"><span>03<\/span>The enquiry as a run graph<\/a><a href=\"#nx-sec-response\"><span>04<\/span>What happens after you write<\/a><a href=\"#nx-sec-include\"><span>05<\/span>What to include, and what not to<\/a><a href=\"#nx-sec-pg-sources\"><span>06<\/span>Where this page's references lead<\/a><a href=\"#nx-s-8-sec\"><span>07<\/span>Questions and answers<\/a><\/div><\/nav> <section id=\"nx-sec-routes\" class=\"nx-section\" data-hue=\"project\" data-variant=\"stack\" aria-labelledby=\"nx-s-2\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">01<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Routes<\/span><\/div><h2 id=\"nx-s-2\" class=\"nx-section-title\">Choose the matter, and write to the right desk.<\/h2><p class=\"nx-lede\">Every route names its address, the first outcome and who handles it. Compose opens your email with a short brief, so the first message carries what the desk needs.<\/p><\/div><div class=\"nx-section-body\"><div class=\"nx-router\" data-nx-tabs=\"true\" data-active=\"field\"><div class=\"nx-tablist nx-router-list\" role=\"tablist\" aria-orientation=\"vertical\" aria-label=\"Choose your matter\"><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g08-desk-tab-field\" aria-controls=\"nx-g08-desk-panel-field\" aria-selected=\"true\" data-key=\"field\"><span class=\"nx-router-n\">01<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Researchers and practitioners<\/span><span class=\"nx-router-title\">A question about the platform or its field<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g08-desk-tab-programme\" aria-controls=\"nx-g08-desk-panel-programme\" aria-selected=\"false\" data-key=\"programme\"><span class=\"nx-router-n\">02<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Governments and agencies<\/span><span class=\"nx-router-title\">A country, basin or sector programme<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g08-desk-tab-correction\" aria-controls=\"nx-g08-desk-panel-correction\" aria-selected=\"false\" data-key=\"correction\"><span class=\"nx-router-n\">03<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Anyone<\/span><span class=\"nx-router-title\">A correction or a concern<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g08-desk-tab-media\" aria-controls=\"nx-g08-desk-panel-media\" aria-selected=\"false\" data-key=\"media\"><span class=\"nx-router-n\">04<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Media<\/span><span class=\"nx-router-title\">An interview, a quote or a figure<\/span><\/span><\/button><button class=\"nx-router-tab\" type=\"button\" role=\"tab\" id=\"nx-g08-desk-tab-privacy\" aria-controls=\"nx-g08-desk-panel-privacy\" aria-selected=\"false\" data-key=\"privacy\"><span class=\"nx-router-n\">05<\/span><span class=\"nx-router-what\"><span class=\"nx-eyebrow\">Data subjects<\/span><span class=\"nx-router-title\">Privacy and data rights<\/span><\/span><\/button><\/div><div class=\"nx-router-panels\"><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g08-desk-panel-field\" aria-labelledby=\"nx-g08-desk-tab-field\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"20\" height=\"16\" x=\"2\" y=\"4\" rx=\"2\"\/><path d=\"m22 7-8.97 5.7a1.94 1.94 0 0 1-2.06 0L2 7\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 01 \u00b7 Researchers and practitioners<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">A question about the platform or its field<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Nexus%20Labs%3A%20enquiry\">contact@therisk.global<\/a>. The acknowledgement gives a reference and names the next step.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Nexus%20Labs%3A%20enquiry\">contact@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>an answer or a referral<\/dd><\/div><div><dt>Handled<\/dt><dd>No fee at R0<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:contact@therisk.global?subject=Nexus%20Labs%3A%20enquiry&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g08-desk-panel-programme\" aria-labelledby=\"nx-g08-desk-tab-programme\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" x2=\"21\" y1=\"22\" y2=\"22\"\/><line x1=\"6\" x2=\"6\" y1=\"18\" y2=\"11\"\/><line x1=\"10\" x2=\"10\" y1=\"18\" y2=\"11\"\/><line x1=\"14\" x2=\"14\" y1=\"18\" y2=\"11\"\/><line x1=\"18\" x2=\"18\" y1=\"18\" y2=\"11\"\/><polygon points=\"12 2 20 7 4 7\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 02 \u00b7 Governments and agencies<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">A country, basin or sector programme<\/h3><p class=\"nx-p nx-mt-2\">Programme enquiries go through the Consortium Secretariat at <a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Nexus%20Labs%3A%20programme\">contact@therisk.global<\/a>.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:contact@therisk.global?subject=Nexus%20Labs%3A%20programme\">contact@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>a scoping dialogue<\/dd><\/div><div><dt>Handled<\/dt><dd>The owner keeps its authority<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:contact@therisk.global?subject=Nexus%20Labs%3A%20programme&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g08-desk-panel-correction\" aria-labelledby=\"nx-g08-desk-tab-correction\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 12a9 9 0 0 0-9-9 9.75 9.75 0 0 0-6.74 2.74L3 8\"\/><path d=\"M3 3v5h5\"\/><path d=\"M3 12a9 9 0 0 0 9 9 9.75 9.75 0 0 0 6.74-2.74L21 16\"\/><path d=\"M16 16h5v5\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 03 \u00b7 Anyone<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">A correction or a concern<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:integrity@therisk.global?subject=Nexus%20Labs%3A%20correction\">integrity@therisk.global<\/a> or use <a class=\"nx-link\" href=\"https:\/\/therisk.global\/nexus-labs\/trust\/\">corrections and concerns<\/a>. A correction is a new version with its history, never a silent edit.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:integrity@therisk.global?subject=Nexus%20Labs%3A%20correction\">integrity@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>an acknowledged report<\/dd><\/div><div><dt>Handled<\/dt><dd>Reviewed by someone not involved in the work<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:integrity@therisk.global?subject=Nexus%20Labs%3A%20correction&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g08-desk-panel-media\" aria-labelledby=\"nx-g08-desk-tab-media\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 22h16a2 2 0 0 0 2-2V4a2 2 0 0 0-2-2H8a2 2 0 0 0-2 2v16a2 2 0 0 1-2 2Zm0 0a2 2 0 0 1-2-2v-9c0-1.1.9-2 2-2h2\"\/><path d=\"M18 14h-8\"\/><path d=\"M15 18h-5\"\/><path d=\"M10 6h8v4h-8V6Z\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 04 \u00b7 Media<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">An interview, a quote or a figure<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:media@therisk.global?subject=Nexus%20Labs%3A%20media\">media@therisk.global<\/a>. Figures are quoted with their evidence label and their limits.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:media@therisk.global?subject=Nexus%20Labs%3A%20media\">media@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>a named contact<\/dd><\/div><div><dt>Handled<\/dt><dd>Illustrations are not findings<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:media@therisk.global?subject=Nexus%20Labs%3A%20media&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><div class=\"nx-panel nx-router-panel\" role=\"tabpanel\" id=\"nx-g08-desk-panel-privacy\" aria-labelledby=\"nx-g08-desk-tab-privacy\"><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"18\" height=\"11\" x=\"3\" y=\"11\" rx=\"2\" ry=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Route 05 \u00b7 Data subjects<\/span><\/div><h3 class=\"nx-h3 nx-mt-2\">Privacy and data rights<\/h3><p class=\"nx-p nx-mt-2\">Write to <a class=\"nx-link\" href=\"mailto:privacy@therisk.global?subject=Nexus%20Labs%3A%20privacy\">privacy@therisk.global<\/a>. Personal data is used to answer you and run the community, and is not shared for marketing.<\/p><dl class=\"nx-router-facts\"><div><dt>Write to<\/dt><dd><a class=\"nx-link\" href=\"mailto:privacy@therisk.global?subject=Nexus%20Labs%3A%20privacy\">privacy@therisk.global<\/a><\/dd><\/div><div><dt>First outcome<\/dt><dd>confirmation of the request<\/dd><\/div><div><dt>Handled<\/dt><dd>Export and erasure on request<\/dd><\/div><\/dl><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:privacy@therisk.global?subject=Nexus%20Labs%3A%20privacy&#038;body=Who%20you%20are%20(name%2C%20institution%2C%20role)%3A%0A%0AWhat%20and%20where%20(the%20question%2C%20and%20the%20country%2C%20basin%2C%20sector%20or%20institution)%3A%0A%0AWhat%20you%20need%20(information%2C%20a%20conversation%2C%20a%20correction%2C%20a%20referral)%3A%0A\">Compose the enquiry <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/div><p class=\"nx-note\">The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"nx-live-slot\" data-nxf-slot=\"agent\" data-nxf-kind=\"agent\" data-nxf-resource=\"nexus:\/\/gcri\/G08\/contact\/#agent\" data-nxf-title=\"Ask about this platform\" data-nxf-height=\"620\" hidden><\/div><section id=\"nx-sec-pg-useful-enquiry\" class=\"nx-section\" data-hue=\"project\" data-tone=\"alt\" data-variant=\"split\" aria-labelledby=\"nx-s-3\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">02<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">A useful enquiry<\/span><\/div><h2 id=\"nx-s-3\" class=\"nx-section-title\">What helps a laboratory enquiry get a useful answer.<\/h2><\/div><div class=\"nx-section-body\"><ul class=\"nx-list\"><li>The question and why existing methods do not answer it.<\/li><li>The experiment you propose and its evaluation criteria.<\/li><li>Data, equipment or code needed and their terms.<\/li><li>Safety or ethics considerations.<\/li><\/ul><\/div><\/div><\/section><div class=\"nx-live-slot\" data-nxf-slot=\"workflow\" data-nxf-kind=\"workflow\" data-nxf-resource=\"nexus:\/\/gcri\/G08\/contact\/#workflow\" data-nxf-title=\"Your enquiry\" data-nxf-height=\"520\" hidden><\/div><section id=\"nx-s-4-sec\" class=\"nx-section\" data-hue=\"project\" aria-labelledby=\"nx-s-4\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">03<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Canvas<\/span><\/div><h2 id=\"nx-s-4\" class=\"nx-section-title\">The enquiry as a run graph.<\/h2><\/div><div class=\"nx-section-body\"><div class=\"nx-canvas-wrap\"><div class=\"nx-plate\" data-wide=\"true\"><div class=\"nx-plate-label\"><span class=\"nx-eyebrow\"><strong>Canvas<\/strong> \u00b7 the enquiry as a run graph<\/span><span class=\"nx-eyebrow\">Design, not a record<\/span><\/div><div class=\"nx-figure-frame\" data-scene=\"true\"><svg class=\"nx-figure nx-ui nx-dag\" viewBox=\"0 0 1200 564\" data-nx-dag=\"true\" data-w=\"1200\" data-h=\"564\" role=\"img\" aria-labelledby=\"nx-dag-g08-enquiry-t nx-dag-g08-enquiry-d\" data-nx-z=\"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\"><title id=\"nx-dag-g08-enquiry-t\">What happens after you write to Nexus Labs<\/title><desc id=\"nx-dag-g08-enquiry-d\">An enquiry is acknowledged with a reference, routed to the responsible team, answered or referred, and closed on record. No step creates membership, a role, a contract or a commitment. Design of the service path, not a record.<\/desc><\/svg><\/div><\/div><p class=\"nx-caption\"><strong>Fig.<\/strong><span>What happens to an enquiry, from first message to close. Design, not a record; no step creates membership.<\/span><\/p><\/div><\/div><\/div><\/section><section id=\"nx-sec-response\" class=\"nx-section\" data-hue=\"project\" data-tone=\"alt\" aria-labelledby=\"nx-s-5\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">04<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Response<\/span><\/div><h2 id=\"nx-s-5\" class=\"nx-section-title\">What happens after you write.<\/h2><p class=\"nx-lede\">Four stages, each held by a named team and each leaving a record. The service level is R0: information and enquiries.<\/p><\/div><div class=\"nx-section-body\"><ol class=\"nx-steps\"><li><span class=\"nx-steps-n\">01<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Received<\/h3><p class=\"nx-p\">An acknowledgement with a reference.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The receiving desk<\/dd><\/div><div><dt>Record<\/dt><dd>Reference and date<\/dd><\/div><\/dl><\/li><li><span class=\"nx-steps-n\">02<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Routed<\/h3><p class=\"nx-p\">The name of the team that holds your enquiry and the next step.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The responsible team<\/dd><\/div><div><dt>Record<\/dt><dd>Route and owner<\/dd><\/div><\/dl><\/li><li><span class=\"nx-steps-n\">03<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Answered or referred<\/h3><p class=\"nx-p\">An answer, a conversation, or a referral to the institution that can act.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The responsible team<\/dd><\/div><div><dt>Record<\/dt><dd>Outcome, with its limits<\/dd><\/div><\/dl><\/li><li><span class=\"nx-steps-n\">04<\/span><div class=\"nx-steps-body\"><h3 class=\"nx-h4\">Closed on record<\/h3><p class=\"nx-p\">A closing note. A correction becomes a new version with its history.<\/p><\/div><dl class=\"nx-steps-meta\"><div><dt>Held by<\/dt><dd>The receiving desk<\/dd><\/div><div><dt>Record<\/dt><dd>Closure, never a silent edit<\/dd><\/div><\/dl><\/li><\/ol><\/div><\/div><\/section><section id=\"nx-sec-include\" class=\"nx-section\" data-hue=\"project\" data-variant=\"stack\" aria-labelledby=\"nx-s-6\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">05<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Enquiry<\/span><\/div><h2 id=\"nx-s-6\" class=\"nx-section-title\">What to include, and what not to.<\/h2><\/div><div class=\"nx-section-body\"><div class=\"nx-cells\" data-cols=\"4\"><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M17 18a2 2 0 0 0-2-2H9a2 2 0 0 0-2 2\"\/><rect width=\"18\" height=\"18\" x=\"3\" y=\"4\" rx=\"2\"\/><circle cx=\"12\" cy=\"10\" r=\"2\"\/><line x1=\"8\" x2=\"8\" y1=\"2\" y2=\"4\"\/><line x1=\"16\" x2=\"16\" y1=\"2\" y2=\"4\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Who<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">Who you are<\/h3><p class=\"nx-p nx-mt-1\">Your name, institution and role, and the capacity in which you write.<\/p><\/div><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M20 10c0 6-8 12-8 12s-8-6-8-12a8 8 0 0 1 16 0Z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Where<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">What and where<\/h3><p class=\"nx-p nx-mt-1\">The question, and the country, basin, sector or institution it concerns.<\/p><\/div><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><circle cx=\"12\" cy=\"12\" r=\"6\"\/><circle cx=\"12\" cy=\"12\" r=\"2\"\/><\/svg><\/span><span class=\"nx-eyebrow\">What<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">What you need<\/h3><p class=\"nx-p nx-mt-1\">Information, a conversation, a correction, a referral or a programme discussion.<\/p><\/div><div><div class=\"nx-glyph-row\"><span class=\"nx-glyph\" data-tone=\"accent\"><svg class=\"nx-i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect width=\"18\" height=\"11\" x=\"3\" y=\"11\" rx=\"2\" ry=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg><\/span><span class=\"nx-eyebrow\">Not<\/span><\/div><h3 class=\"nx-h4 nx-mt-2\">What to leave out<\/h3><p class=\"nx-p nx-mt-1\">Confidential or sensitive personal information, unpublished data, anything under embargo. Ask for a secure route first.<\/p><\/div><\/div><p class=\"nx-note nx-mt-3\">An enquiry receives a reference and a named next step. It does not create membership, a role, an assignment, a contract or a commitment of any kind.<\/p><\/div><\/div><\/section><section id=\"nx-sec-pg-sources\" class=\"nx-section\" data-hue=\"project\" data-tone=\"alt\" aria-labelledby=\"nx-s-7\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">06<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Sources<\/span><\/div><h2 id=\"nx-s-7\" class=\"nx-section-title\">Where this page's references lead.<\/h2><p class=\"nx-lede\">The bodies and documents this page is read against. Status and editions change; each link goes to the issuing body.<\/p><\/div><div class=\"nx-section-body\"><ul class=\"nx-list\" data-nav=\"true\"><li><a class=\"nx-link\" href=\"https:\/\/www.unesco.org\/en\/open-science\/about\" target=\"_blank\" rel=\"noopener\"><span>UNESCO Recommendation on Open Science<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><li><a class=\"nx-link\" href=\"https:\/\/www.cos.io\/initiatives\/registered-reports\" target=\"_blank\" rel=\"noopener\"><span>Center for Open Science registered reports and preregistration<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><li><a class=\"nx-link\" href=\"https:\/\/www.nasa.gov\/directorates\/somd\/space-communications-navigation-program\/technology-readiness-levels\/\" target=\"_blank\" rel=\"noopener\"><span>Technology readiness levels, as defined by NASA<\/span><svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/li><\/ul><\/div><\/div><\/section><section id=\"nx-s-8-sec\" class=\"nx-section\" data-hue=\"project\" aria-labelledby=\"nx-s-8\"><div class=\"nx-container\"><div class=\"nx-section-head\"><div class=\"nx-eyebrow-row\"><span class=\"nx-eyebrow\">07<\/span><span class=\"nx-rule\" aria-hidden=\"true\"><\/span><span class=\"nx-eyebrow\">Questions<\/span><\/div><h2 id=\"nx-s-8\" class=\"nx-section-title\">Questions and answers.<\/h2><\/div><div class=\"nx-section-body\"><div class=\"nx-faq\"><details><summary>Is there an office for this platform?<\/summary><div class=\"nx-answer\">No separate office. The platform is published by The Global Centre for Risk and Innovation (GCRI); see <a class=\"nx-link\" href=\"https:\/\/therisk.global\/contact-us\/\">GCRI contact routes<\/a>.<\/div><\/details><details><summary>How long does an answer take?<\/summary><div class=\"nx-answer\">The acknowledgement names the next step and who holds it. The service level is R0: information and enquiries; no response time is promised beyond that.<\/div><\/details><details><summary>Can I send data or documents?<\/summary><div class=\"nx-answer\">Not in a first message. Ask for a secure route; data is only received under stated terms and never republished.<\/div><\/details><details><summary>Who reads my message?<\/summary><div class=\"nx-answer\">The GCRI secretariat routes it to the responsible team. Personal data is used to answer you and is not shared for marketing; see <a class=\"nx-link\" href=\"https:\/\/therisk.global\/nexus-labs\/trust\/\">trust, rights and status<\/a>.<\/div><\/details><\/div><\/div><\/div><\/section><section class=\"nx-section\" data-tone=\"alt\" aria-labelledby=\"nx-rel-9\"><div class=\"nx-container\"><span class=\"nx-eyebrow\">Related<\/span><h2 id=\"nx-rel-9\" class=\"nx-h3 nx-mt-2\">Around Nexus Labs.<\/h2><nav class=\"nx-related nx-mt-3\" aria-label=\"Related\"><a href=\"https:\/\/therisk.global\/nexus-labs\/labs\/\">Research laboratories <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/nexus-labs\/protocols\/\">Protocols and research design <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/nexus-labs\/experiments\/\">Experiments <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/nexus-labs\/testbeds\/\">Test environments <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/nexus-labs\/future-labs\/\">Future of X labs <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/nexus-labs\/research-participation\/\">Participate in research <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/nexus-labs\/\">Nexus Labs home <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/nexus-labs\/counterparts\/\">Counterparts across the Consortium <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/\">The Global Centre for Risk and Innovation home <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a href=\"https:\/\/therisk.global\/trust\/\">GCRI governance and trust <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><\/nav><\/div><\/section><section class=\"nx-closing\" aria-labelledby=\"nx-close-10\"><div class=\"nx-container\"><span class=\"nx-eyebrow\">Nexus Labs<\/span><h2 id=\"nx-close-10\" class=\"nx-section-title\">Bring your expertise to this field.<\/h2><p class=\"nx-lede\">The current service level is R0: information and enquiries. An enquiry receives a reference and names the next step; applications, payments, compute allocations and registrations open only when their team, terms and review capacity exist.<\/p><div class=\"nx-actions\"><a class=\"nx-btn\" data-variant=\"primary\" href=\"mailto:contact@therisk.global?subject=Nexus%20Labs%3A%20Contact%20and%20support\">Write to the team <svg class=\"nx-arrow\" viewBox=\"0 0 16 16\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 8h10M9 4l4 4-4 4\"\/><\/svg><\/a><a class=\"nx-btn\" data-variant=\"secondary\" href=\"https:\/\/therisk.global\/nexus-labs\/contact\/\">See all contact routes<\/a><\/div><\/div><\/section><\/div><\/div><script class=\"_iub_cs_skip\">window.__nxMount ? window.__nxMount(document.currentScript) : null;<\/script>\n\n\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"FAQPage\",\"@id\":\"https:\/\/therisk.global\/nexus-labs\/contact\/#faq\",\"isPartOf\":{\"@id\":\"https:\/\/therisk.global\/nexus-labs\/contact\/#webpage\"},\"inLanguage\":\"en\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is there an office for this platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No separate office. 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Personal data is used to answer you and is not shared for marketing; see trust, rights and status .\"}}]}]}<\/script>\n\n<!-- nx-rev:2c4f9121f92e8912 -->\n<!-- nx-path:\/contact\/ -->","protected":false},"excerpt":{"rendered":"<p>LightDarkAuto G08 \u00b7 DESK \u00b7 contactGCRI dossier \u00b7 service level R0 GCRI\u00b7Nexus Labs\u00b7Established Service desk Contact and support How to reach the team responsible for Nexus Labs, what to send &hellip; <a href=\"https:\/\/therisk.global\/nexus-labs\/contact\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Contact and support&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1168,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_buddyx_sub_header_visibility":"","_buddyx_sub_header_title_visibility":"","_hide_show_side_panel":"","_buddyxpro_page_sidebar":"","_buddyxpro_page_disable_header":"","_buddyxpro_page_disable_footer":"","_buddyxpro_page_content_width":"","_buddyxpro_page_header_style":"","_buddyxpro_page_color_mode":"","_buddyxpro_page_loader":"","inline_featured_image":false,"footnotes":""},"class_list":["post-2398","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/pages\/2398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/comments?post=2398"}],"version-history":[{"count":2,"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/pages\/2398\/revisions"}],"predecessor-version":[{"id":2513,"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/pages\/2398\/revisions\/2513"}],"wp:attachment":[{"href":"https:\/\/therisk.global\/nexus-labs\/wp-json\/wp\/v2\/media?parent=2398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}