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Service desk

تماس با تیم تخصصی

How to reach the team responsible for Climate and Hazards, what to send and what happens next. The acknowledgement gives a reference and names the next step; no message creates membership, a role or a commitment.

ناشر
⁨Global Centre for Risk and Innovation⁩
میدان
اقلیم و مخاطره‌ها، سانحه و بحران
Climate and Hazards deskService level Information and enquiries
Platform enquiries
ثبت پرس‌وجو
اصلاحیه‌ها و نگرانی‌ها
گزارش خطا
Country and regional programmes
Make a programme enquiry
Privacy and data rights
Make a privacy request
01مسیرها

Choose the matter, and write to the right desk.

Every route says who it is for, what happens, how long an answer takes and the first outcome, and opens its own form.

For · Researchers and practitioners

A question about the platform or its field

Ask about Climate and Hazards or its field. The reference names the next step.

زمان پاسخ
5 روز از زمان دریافت
نخستین پیامد
An answer or a referral
رسیدگی‌شده
No fee today
For · Governments and agencies

A country, basin or sector programme

Programme enquiries go to the Consortium Secretariat, which routes them; the owner keeps its authority.

زمان پاسخ
5 روز از زمان دریافت
نخستین پیامد
A scoping dialogue
For · Anyone

A correction or a concern

A correction is a new version with its history, never a silent edit; see اصلاحیه‌ها و نگرانی‌ها.

زمان پاسخ
3 days from receipt
نخستین پیامد
An acknowledged report
رسیدگی‌شده
Reviewed by someone not involved in the work
For · Media

An interview, a quote or a figure

Figures are quoted with their evidence label and their limits.

زمان پاسخ
2 days from receipt
نخستین پیامد
A named contact
رسیدگی‌شده
Illustrations are not findings
For · Data subjects

Privacy and data rights

Personal data is used to answer you and run the community, and is not shared for marketing.

زمان پاسخ
30 days from receipt
نخستین پیامد
Confirmation of the request
رسیدگی‌شده
Export and erasure on request

هر فرم در صفحهٔ خودش باز می‌شود. هنگام ارسال شمارهٔ پیگیری می‌گیرید و پاسخ را در همین وب‌گاه، نه از راه رایانامه، پی می‌گیرید. یک درخواست هیچ عضویت، نقش یا تعهدی ایجاد نمی‌کند.

02A useful enquiry

What helps a hazard enquiry get a useful answer.

  • The location and hazards concerned.
  • The decision and its horizon.
  • Data you hold, such as station records.
  • Whether design values or warnings are involved.
03فرایند

نحوهٔ اجرای فرایند.

Process explorer · Process

After you write to us

10 steps4 مرحله

فرایند

After you write to us

An enquiry goes to the Consortium Secretariat; the acknowledgement gives a reference and the next step, and creates no membership, authority or commitment.

  1. 01 You

    1. 01Your enquiryStep · AnyoneEnquiries go to the regional and country desks through the enquiry form, which gives each one a reference, or by email.
  2. 02 Secretariat and desks

    1. 04دبیرخانهٔ کنسرسیومStep · Consortium Secretariat (GCRI Canada)Programme enquiries go to the Consortium Secretariat. It keeps the records and routes correspondence to the regional and country desks.
    2. 05AcknowledgementسابقهThe acknowledgement gives a reference and names the next step.
    3. 06Regional and country desksStep · Regional and country desksSix regional desks receive mail and give each enquiry a reference. While no national structure exists, the Secretariat routes enquiries.
    4. 07Other routes, by kind of concernمؤلفهPrivacy and rights requests, security reports, safeguarding concerns, scientific corrections and decision complaints each have a route.
  3. 03 Response

    1. 08اطلاعاتسابقهAt R0 visitors can understand the architecture and current programme state.
    2. 09Remedy or referralگامAn issue disposition and a remedy or referral are offered where appropriate.
    3. 10Country-scoping dialogue (designed)Step · National counterpartsA national government can request a country-scoping dialogue. Its first outcome is three records and a decision on whether to proceed.
  4. 04 What is not created

    1. 02Not open at R0مؤلفهOnline applications, payments, computing allocations and event registration open once service team, terms and review capacity exist.
    2. 03What a submitted application is notاستانداردA submitted application is not membership, and a claimed identity is not representative authority.

GCRI · Status and service levels · NexusDesigned process, not a record of any case: no cycle has run and every programme is at service level R0, information and enquiries. A gate is a programme decision, never a public-authority approval, a certification or a deployment authorisation. The competent authority decides.

04واکنش

What happens after you write.

Four stages, each held by a named team and each leaving a record. The service level is Information and enquiries.

  1. 01

    دریافت

    An acknowledgement with a reference.

    در اختیار
    The receiving desk
    سابقه
    مرجع و تاریخ
  2. 02

    Routed

    The name of the team that holds your enquiry and the next step.

    در اختیار
    The responsible team
    سابقه
    Route and owner
  3. 03

    Answered or referred

    An answer, a conversation, or a referral to the institution that can act.

    در اختیار
    The responsible team
    سابقه
    Outcome, with its limits
  4. 04

    Closed on record

    A closing note. A correction becomes a new version with its history.

    در اختیار
    The receiving desk
    سابقه
    Closure, never a silent edit
05پرس‌وجو

What to include, and what not to.

Who

Who you are

Your name, institution and role, and the capacity in which you write.

Where

What and where

The question, and the country, basin, sector or institution it concerns.

آنچه

What you need

Information, a conversation, a correction, a referral or a programme discussion.

Not

What to leave out

Confidential or sensitive personal information, unpublished data, anything under embargo. Ask for a secure route first.

An enquiry receives a reference and a named next step. It does not create membership, a role, an assignment, a contract or a commitment of any kind.

06منابع

Where this page’s references lead.

نهادها و اسنادی که این صفحه بر پایهٔ آن‌ها خوانده می‌شود. وضعیت و ویراست‌ها تغییر می‌کنند؛ هر پیوند به نهاد صادرکننده می‌رود.

07پرسش‌ها

پرسش و پاسخ.

Is there an office for this platform?
No separate office. The platform is published by The Global Centre for Risk and Innovation (GCRI); see GCRI contact routes.
How long does an answer take?
The acknowledgement names the next step and who holds it. The service level is Information and enquiries; no response time is promised beyond that.
Can I send data or documents?
Not in a first message. Ask for a secure route; data is only received under stated terms and never republished.
Who reads my message?
The GCRI secretariat routes it to the responsible team. Personal data is used to answer you and is not shared for marketing; see trust, rights and status.
اقلیم و مخاطرات

یک روش، یک مجموعه‌داده یا یک پرسش بیاورید.

اطلاعات و درخواست‌ها امروز باز است. هر درخواست یک شمارهٔ پیگیری می‌گیرد و گام بعدی را مشخص می‌کند؛ درخواست‌های عضویت، پرداخت‌ها، تخصیص رایانش و ثبت‌نام‌ها تنها زمانی باز می‌شوند که تیم، شرایط و ظرفیت داوری آن‌ها فراهم باشد.