Contact the specialist team
How to reach the team responsible for Digital Public Infrastructure, what to send and what happens next. The acknowledgement gives a reference and names the next step; no message creates membership, a role or a commitment.
- Publisher
- The Global Centre for Risk and Innovation
- Field
- Digital public infrastructure, Cyber and digital resilience
Choose the matter, and write to the right desk.
Every route names its address, the first outcome and who handles it. Compose opens your email with a short brief, so the first message carries what the desk needs.
A question about the platform or its field
Write to Contact. The acknowledgement gives a reference and names the next step.
- Write to
- Contact
- First outcome
- an answer or a referral
- Handled
- No fee today
The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.
A country, basin or sector programme
Programme enquiries go through the Consortium Secretariat at Contact.
- Write to
- Contact
- First outcome
- a scoping dialogue
- Handled
- The owner keeps its authority
The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.
A correction or a concern
Write to Contact or use corrections and concerns. A correction is a new version with its history, never a silent edit.
- Write to
- Contact
- First outcome
- an acknowledged report
- Handled
- Reviewed by someone not involved in the work
The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.
An interview, a quote or a figure
Write to Contact. Figures are quoted with their evidence label and their limits.
- Write to
- Contact
- First outcome
- a named contact
- Handled
- Illustrations are not findings
The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.
Privacy and data rights
Write to Contact. Personal data is used to answer you and run the community, and is not shared for marketing.
- Write to
- Contact
- First outcome
- confirmation of the request
- Handled
- Export and erasure on request
The message opens in your email with a short brief to fill in. It receives a reference; it creates no membership, role or commitment.
What helps a DPI enquiry get a useful answer.
Enquiries come from digital agencies, central banks, regulators and civil society. A useful enquiry names the system, the decision, anonymised data available and rights considerations. Answers draw on digital identity and the data spaces and rights topic. No personal data from identity or payment systems should be sent with an enquiry.
- The system concerned.
- The decision.
- Data available, anonymised.
- Rights considerations.
How the process runs.
Process explorer · Process
After you write to us
10 steps·4 stages
Process
After you write to us
An enquiry goes to the Consortium Secretariat; the acknowledgement gives a reference and the next step, and creates no membership, authority or commitment.
01 You
- 01Your enquiryStep · AnyoneEnquiries go to the regional and country desks through the enquiry form, which gives each one a reference, or by email.
02 Secretariat and desks
- 04Consortium SecretariatStep · Consortium Secretariat (GCRI Canada)Programme enquiries go to the Consortium Secretariat. It keeps the records and routes correspondence to the regional and country desks.
- 05AcknowledgementRecordThe acknowledgement gives a reference and names the next step.
- 06Regional and country desksStep · Regional and country desksSix regional desks receive mail and give each enquiry a reference. While no national structure exists, the Secretariat routes enquiries.
- 07Other routes, by kind of concernComponentPrivacy and rights requests, security reports, safeguarding concerns, scientific corrections and decision complaints each have a route.
03 Response
- 08InformationRecordAt R0 visitors can understand the architecture and current programme state.
- 09Remedy or referralStepAn issue disposition and a remedy or referral are offered where appropriate.
- 10Country-scoping dialogue (designed)Step · National counterpartsA national government can request a country-scoping dialogue. Its first outcome is three records and a decision on whether to proceed.
04 What is not created
- 02Not open at R0ComponentOnline applications, payments, computing allocations and event registration open once service team, terms and review capacity exist.
- 03What a submitted application is notStandardA submitted application is not membership, and a claimed identity is not representative authority.
GCRI · Status and service levels · National NexusDesigned process, not a record of any case. No cycle has run and every programme is at service level R0, information and enquiries. A gate is a programme decision, never a public-authority approval, certification or deployment authorisation. The competent authority decides.
What happens after you write.
Four stages, each held by a named team and each leaving a record. The service level is Information and enquiries.
- 01
Received
An acknowledgement with a reference.
- Held by
- The receiving desk
- Record
- Reference and date
- 02
Routed
The name of the team that holds your enquiry and the next step.
- Held by
- The responsible team
- Record
- Route and owner
- 03
Answered or referred
An answer, a conversation, or a referral to the institution that can act.
- Held by
- The responsible team
- Record
- Outcome, with its limits
- 04
Closed on record
A closing note. A correction becomes a new version with its history.
- Held by
- The receiving desk
- Record
- Closure, never a silent edit
What to include, and what not to.
Who you are
Your name, institution and role, and the capacity in which you write.
What and where
The question, and the country, basin, sector or institution it concerns.
What you need
Information, a conversation, a correction, a referral or a programme discussion.
What to leave out
Confidential or sensitive personal information, unpublished data, anything under embargo. Ask for a secure route first.
An enquiry receives a reference and a named next step. It does not create membership, a role, an assignment, a contract or a commitment of any kind.
Where this page's references lead.
The bodies and documents this page is read against. Status and editions change; each link goes to the issuing body.
Questions and answers.
Is there an office for this platform?
How long does an answer take?
Can I send data or documents?
Who reads my message?
Bring a method, a dataset or a question.
Information and enquiries are open today. An enquiry receives a reference and names the next step; applications, payments, compute allocations and registrations open only when their team, terms and review capacity exist.
Legal documents.
Maps, data and figures on this site are shown for context and general information. They are not advice, forecasts or warnings; the limits of the information are set out in the Disclaimers and Data Notices.