Service desk

Contact the specialist team

How to reach the team responsible for Systems Science and Modelling, what to send and what happens next. The acknowledgement gives a reference and names the next step; no message creates membership, a role or a commitment.

Make an enquiry Back to Systems Science and Modelling
Publisher
The Global Centre for Risk and Innovation
Field
Methods and modelling, Risk management and systemic risk, Research and evidence
Systems Science and Modelling deskService level Information and enquiries
Platform enquiries
Make an enquiry
Corrections and concerns
Report an error
Country and regional programmes
Make a programme enquiry
Privacy and data rights
Make a privacy request
01Routes

Choose the matter, and write to the right desk.

Every route says who it is for, what happens, how long an answer takes and the first outcome, and opens its own form.

For · Researchers and practitioners

A question about the platform or its field

Ask about Systems Science and Modelling or its field. The reference names the next step.

Time to answer
5 days from receipt
First outcome
An answer or a referral
Handled
No fee today
Make an enquiry
For · Governments and agencies

A country, basin or sector programme

Programme enquiries go to the Consortium Secretariat, which routes them; the owner keeps its authority.

Time to answer
5 days from receipt
First outcome
A scoping dialogue
Make an enquiry
For · Anyone

A correction or a concern

A correction is a new version with its history, never a silent edit; see corrections and concerns.

Time to answer
3 days from receipt
First outcome
An acknowledged report
Handled
Reviewed by someone not involved in the work
Report an error
For · Media

An interview, a quote or a figure

Figures are quoted with their evidence label and their limits.

Time to answer
2 days from receipt
First outcome
A named contact
Handled
Illustrations are not findings
Make a media enquiry
For · Data subjects

Privacy and data rights

Personal data is used to answer you and run the community, and is not shared for marketing.

Time to answer
30 days from receipt
First outcome
Confirmation of the request
Handled
Export and erasure on request
Make a privacy request

Each form opens on its own page. When you send it you get a reference, and you follow the answer on this site, not by email. A request creates no membership, role or commitment.

02A useful enquiry

What helps a systems modelling enquiry get a useful answer.

Enquiries come from analysis units, researchers and planners. A useful enquiry names the systems, models used, data available and decision served. Answers draw on decision analysis and the optimisation under uncertainty topic. Requests to run a model for a decision are first scoped with the decision-holder, who keeps the decision.

  • The systems and question.
  • Models you use.
  • Data available.
  • Decision served.
03Process

How the process runs.

Process

After you write to us

An enquiry goes to the Consortium Secretariat; the acknowledgement gives a reference and the next step, and creates no membership, authority or commitment.

  1. 01 You

    1. 01Your enquiryStep · AnyoneEnquiries go to the regional and country desks through the enquiry form, which gives each one a reference, or by email.

  2. 02 Secretariat and desks

    1. 04Consortium SecretariatStep · Consortium Secretariat (GCRI Canada)Programme enquiries go to the Consortium Secretariat. It keeps the records and routes correspondence to the regional and country desks.
    2. 05AcknowledgementRecordThe acknowledgement gives a reference and names the next step.
    3. 06Regional and country desksStep · Regional and country desksSix regional desks receive mail and give each enquiry a reference. While no national structure exists, the Secretariat routes enquiries.
    4. 07Other routes, by kind of concernComponentPrivacy and rights requests, security reports, safeguarding concerns, scientific corrections and decision complaints each have a route.

  3. 03 Response

    1. 08InformationRecordAt R0 visitors can understand the architecture and current programme state.
    2. 09Remedy or referralStepAn issue disposition and a remedy or referral are offered where appropriate.
    3. 10Country-scoping dialogue (designed)Step · National counterpartsA national government can request a country-scoping dialogue. Its first outcome is three records and a decision on whether to proceed.

  4. 04 What is not created

    1. 02Not open at R0ComponentOnline applications, payments, computing allocations and event registration open once service team, terms and review capacity exist.
    2. 03What a submitted application is notStandardA submitted application is not membership, and a claimed identity is not representative authority.

GCRI · Status and service levels · National NexusDesigned process, not a record of any case: no cycle has run and every programme is at service level R0, information and enquiries. A gate is a programme decision, never a public-authority approval, a certification or a deployment authorisation. The competent authority decides.

04Response

What happens after you write.

Four stages, each held by a named team and each leaving a record. The service level is Information and enquiries.

  1. 01

    Received

    An acknowledgement with a reference.

    Held by
    The receiving desk
    Record
    Reference and date
  2. 02

    Routed

    The name of the team that holds your enquiry and the next step.

    Held by
    The responsible team
    Record
    Route and owner
  3. 03

    Answered or referred

    An answer, a conversation, or a referral to the institution that can act.

    Held by
    The responsible team
    Record
    Outcome, with its limits
  4. 04

    Closed on record

    A closing note. A correction becomes a new version with its history.

    Held by
    The receiving desk
    Record
    Closure, never a silent edit
05Enquiry

What to include, and what not to.

Who

Who you are

Your name, institution and role, and the capacity in which you write.

Where

What and where

The question, and the country, basin, sector or institution it concerns.

What

What you need

Information, a conversation, a correction, a referral or a programme discussion.

Not

What to leave out

Confidential or sensitive personal information, unpublished data, anything under embargo. Ask for a secure route first.

An enquiry receives a reference and a named next step. It does not create membership, a role, an assignment, a contract or a commitment of any kind.

06Sources

Where this page’s references lead.

The bodies and documents this page is read against. Status and editions change; each link goes to the issuing body.

07Questions

Questions and answers.

Is there an office for this platform?
No separate office. The platform is published by The Global Centre for Risk and Innovation (GCRI); see GCRI contact routes.
How long does an answer take?
The acknowledgement names the next step and who holds it. The service level is Information and enquiries; no response time is promised beyond that.
Can I send data or documents?
Not in a first message. Ask for a secure route; data is only received under stated terms and never republished.
Who reads my message?
The GCRI secretariat routes it to the responsible team. Personal data is used to answer you and is not shared for marketing; see trust, rights and status.
Systems Science and Modelling

Bring a method, a dataset or a question.

Information and enquiries are open today. An enquiry receives a reference and names the next step; applications, payments, compute allocations and registrations open only when their team, terms and review capacity exist.

Propose a method See all contact routes
Legal

Maps, data and figures on this site are shown for context and general information. They are not advice, forecasts or warnings; the limits of the information are set out in the Disclaimers and Data Notices.

The Global Centre for Risk and Innovation

Science · evidence · measurement

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Our articles, maps and twins are free to read and free to republish. Readers and partners keep it that way.

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Who funds us

GCRI is a not-for-profit institution. To ask who funds a piece of work, use the funding questions form.

Independence

Editors and the expert reviewers named on each article decide what we publish. Funders and partners do not review or approve articles before publication.

Corrections policy

Licence

Articles: CC BY 4.0. Figures, maps, twins and data: CC BY 4.0. Other uses: ask through the permissions form.