G01 · DESK · contactGCRI dossier · service level R0
GCRIWater NexusEstablished
Service desk

Contact the specialist team

How to reach the team responsible for Water Nexus, what to send and what happens next. The acknowledgement gives a reference and names the next step; no message creates membership, a role or a commitment.

Publisher
The Global Centre for Risk and Innovation
Field
Water, Climate and hazards, Critical infrastructure
Status
Established
Service level
R0: information and enquiries
Water Nexus deskService level R0: information and enquiries
Platform enquiries
contact@therisk.global
Corrections and concerns
integrity@therisk.global
Country and regional programmes
contact@therisk.global
Privacy and data rights
privacy@therisk.global
01Routes

Write to the right address.

  1. Researchers and practitioners

    A question about the platform or its field

    Write to contact@therisk.global. The acknowledgement gives a reference and names the next step.

    First outcome: an answer or a referralNo fee at R0
  2. Governments and agencies

    A country, basin or sector programme

    Programme enquiries go through the Consortium Secretariat at contact@therisk.global.

    First outcome: a scoping dialogueThe owner keeps its authority
  3. Anyone

    A correction or a concern

    Write to integrity@therisk.global or use corrections and concerns. A correction is a new version with its history, never a silent edit.

    Reviewed by someone not involved in the workAnonymous reports accepted
  4. Media

    An interview, a quote or a figure

    Write to media@therisk.global. Figures are quoted with their evidence label and their limits.

    Illustrations are not findings
  5. Data subjects

    Privacy and data rights

    Write to privacy@therisk.global. Personal data is used to answer you and run the community, and is not shared for marketing.

    Exporter and eraser available on request
02Canvas

What happens after you write.

Canvas · what happens after you writeDesign, not a record
What happens after you write to Water NexusAn enquiry is acknowledged with a reference, routed to the responsible team, answered or referred, and closed on record. No step creates membership, a role, a contract or a commitment. Design of the service path, not a record.runs / water-nexus / enquiryDESIGN RUN+−FITPLAYLAYOUT · LRYOUWATER NEXUS · GCRIRESPONSERECORDYour messageDATASETwho · what · whereno sensitive dataDONEAcknowledgementTASKreference issuednext step namedDONERoutingGATEplatform · integrity · privacymedia · secretariatRUNNINGAnswerTASKinformationR0 service levelQUEUEDConversationEXERCISEscoping dialogueno fee at R0QUEUEDReferralTASKcounterpart platformGCRI · GRF · GRAQUEUEDClosed on recordDECISIONreference keptno commitment createdAUTHORITYRUN TIMELINE · ONE ENQUIRYWriteAcknowledgeRouteRespondCloseYour messageAcknowledgementRoutingAnswerConversationReferralClosed on recordNOWINSPECTOR · SELECTED NODERouting · gateOWNERGCRI secretariatINPUTSyour message, its referenceOUTPUTSa named responsible teamEVIDENCEservice level R0UNLOCKSanswer, conversation or referral

Fig.An enquiry acknowledged with a reference, routed, answered or referred, and closed on record. No step creates membership, a role or a commitment. Design of the path, not a record.

03Enquiry

What to include, and what not to.

Who

Who you are

Your name, institution and role, and the capacity in which you write.

Where

What and where

The question, and the country, basin, sector or institution it concerns.

What

What you need

Information, a conversation, a correction, a referral or a programme discussion.

Not

What to leave out

Confidential or sensitive personal information, unpublished data, anything under embargo. Ask for a secure route first.

An enquiry receives a reference and a named next step. It does not create membership, a role, an assignment, a contract or a commitment of any kind.

04Questions

Questions and answers.

Is there an office for this platform?
No separate office. The platform is published by The Global Centre for Risk and Innovation (GCRI); see GCRI contact routes.
How long does an answer take?
The acknowledgement names the next step and who holds it. The service level is R0: information and enquiries; no response time is promised beyond that.
Can I send data or documents?
Not in a first message. Ask for a secure route; data is only received under stated terms and never republished.
Who reads my message?
The GCRI secretariat routes it to the responsible team. Personal data is used to answer you and is not shared for marketing; see trust, rights and status.
Water Nexus

Bring your expertise to this field.

The current service level is R0: information and enquiries. An enquiry receives a reference and names the next step; applications, payments, compute allocations and registrations open only when their team, terms and review capacity exist.

Have questions?