Safeguarding and complaints
People who take part in the work of The Global Centre for Risk and Innovation (GCRI), including experts, students, volunteers, community members and staff, should be safe and treated fairly. This page explains how safeguarding concerns and complaints are handled: fair process, protection for people who raise concerns, a route to appeal and how matters are reported. Safeguarding concerns use a restricted route and are never handled in public forums or by a chatbot. This page is part of trust and accountability.
- 01In briefThe short answer
- 02Raise a concernTwo routes, kept separate
- 03Fair processHow a matter is handled
- 04Key termsTerms used on this page
- 05ProtectionRaising a concern in good faith is protected
GCRI · Institution · service level R0
The short answer.
Safeguarding and complaints at GCRI is how concerns about the safety and fair treatment of experts, students, volunteers, community members and staff are handled: fair process, protection for people who raise concerns, a route to appeal and reporting. Safeguarding concerns use a restricted route kept separate from general complaints.
Report to outcome.
Fig.How a reported error is reviewed and corrected. Design, not a record.
People and services in Ukraine.
Where people live and how far each division sits from a large city's services, shown for Ukraine as an example geography for this subject.
Two routes, kept separate.
Choose the route that fits. If you are unsure, use the safeguarding route and it will be directed appropriately.
Safety or wellbeing of a person
Write to safeguarding@therisk.global. A restricted route, handled by a small number of designated people.
A decision or how you were treated
Write to integrity@therisk.global. Reviewed by someone not responsible for the contested decision.
Nexus is not an emergency service. If someone is in immediate danger, contact your local emergency services first.
How a matter is handled.
- 01
Acknowledgement
You receive a reference and the name of the next step. No response time is promised, and urgent risks to a person are prioritized.
- 02
Confidential handling
Information is shared only with those who need it to address the matter, or where the law requires.
- 03
Fair to everyone
People concerned are told what is alleged and can respond, unless that would put someone at risk.
- 04
Reasoned outcome
The outcome is recorded with its reasons.
- 05
Appeal
You can ask for a review of the outcome by someone not involved in the original decision.
Terms used on this page.
Each term as this page uses it. Where a standard-setting body defines the term, the wording follows that body.
| Term | Definition |
|---|---|
| Safeguarding | The reasonable steps an organization takes to protect people who come into contact with it, its staff or its programmes from harm, abuse and exploitation, and to respond well when concerns arise. |
| Grievance mechanism | A project-level process for receiving and resolving complaints. |
| Informed consent | Agreement to take part given freely by a person who understands what participation involves and can withdraw without penalty. |
Raising a concern in good faith is protected.
No one should suffer retaliation for raising a concern in good faith. Retaliation is itself treated as a serious matter. Supervised assignments for students and volunteers exclude unsupervised high-consequence work, and working groups have named supervisors.
Other institutions run their own routes: see GRF participant safeguarding. Related GCRI pages: corrections and concerns and experts, volunteers and students.
Questions and answers.
Can I raise a concern anonymously?
Will the person I complain about know it was me?
Does this cover events and online spaces?
Is there a membership requirement to complain?
Around GCRI.
Start with an enquiry.
The current service level is R0: information and enquiries. An enquiry receives a reference and names the next step; applications, payments, compute allocations and registrations open only when their team, terms and review capacity exist.